At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—TK Maxx & Homesense, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

The Role 

As an HR Service Centre Advisor, you'll play an important role in delivering a great people experience for our associates and managers across Spain. We are recruiting for opportunities across three areas of our HR Service Centre team: Right to Work Services, Onboarding, and General HR Support. Regardless of the team you join, you'll act as a first point of contact for HR queries, providing timely, accurate and customer-focused support across a range of HR processes and systems. These roles offer a great opportunity to develop your HR knowledge while supporting associates through key moments in their employment journey.  

Working in a fast-paced environment, you'll manage a high volume of queries and transactions while ensuring a high standard of service, accuracy and compliance. You'll be part of a collaborative HR Shared Services team, helping to continuously improve the experience we deliver to our associates. This is a fixed-term contract running until the end of January 2027.  

What You'll Do 

• Provide first-line HR support to associates and managers through phone, email and online systems. 

• Deliver accurate, consistent, and customer-focused guidance in line with company policies, processes and local legislation. 

• Manage and resolve HR queries within agreed service levels. 

• Log, track and maintain cases through HR systems, taking ownership through to resolution. 

• Process HR transactions accurately while maintaining audit and compliance standards. 

• Build strong knowledge of HR processes, policies and systems. 

• Identify opportunities to improve processes, systems and ways of working. 

• Support testing activities for system upgrades, enhancements and new functionality. 

• Work closely with colleagues across HR and the wider business to resolve complex queries. 

• Contribute to team goals, support colleagues during peak periods and participate in training and development activities. 

What You'll Bring 

• Fluent in Spanish and English, with the ability to communicate confidently and effectively both verbally and in writing. 

• Confident and credible as the face of HR to the business. 

• Strong problem-solving and analytical skills to resolve complex issues. 

• Customer-focused with excellent communication and relationship-building skills. 

• Able to work accurately under pressure while maintaining high service standards and meeting deadlines. 

• Positive, proactive and adaptable, with excellent attention to detail. 

• Experience working in an HR Service Centre environment would be an advantage. 

• Passionate about delivering outstanding customer service and creating positive experiences for associates. 

• Organised and able to manage a high volume of work while maintaining accuracy and attention to detail. 

• Comfortable working in a fast-paced environment and prioritising competing demands. 

• Able to build positive relationships and communicate effectively with people at all levels. 

• Comfortable using HR systems and Microsoft Office applications, particularly Word and Excel. 

What We Offer  

At TJX Europe, we believe in supporting our associates to thrive both professionally and personally. Here’s what you can expect:  

• Hybrid working model with flexibility  

• Generous holiday allowance plus bank holidays  

• Exclusive employee discounts at TK Maxx and Homesense  

• Ongoing learning and development opportunities  

• A collaborative, inclusive culture where your voice is valued  

• Access to wellbeing support and resources  

• Pension and life assurance schemes  

• Opportunities to grow your career across our global business  

• A vibrant, campus-style head office in the heart of Watford—featuring a subsidised canteen, onsite gym, free parking, and just a short walk from Watford Junction Station 

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