Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The HR Shared Services function provides centralized HR administration and operational support across key areas including HR Operations, Global Rewards, Talent Development, Employee Relations, and Payroll. The team supports employees, managers, and HR stakeholders across the Americas by delivering consistent, high-quality HR services and driving operational excellence through process governance, quality controls, and continuous improvement initiatives.

This position is based in Bogotá, Colombia and operates under a flexible work model with two days onsite and three days remote each week. The role supports stakeholders primarily in the United States and Latin America and does not require travel.
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As an HR Support, you will serve as a key resource within HR Shared Services, providing advanced operational support and expertise across multiple HR processes. This role acts as a functional leader within the team, supporting complex inquiries, monitoring service delivery, driving process improvements, and helping ensure high standards of quality, accuracy, and customer experience. You will work closely with HR partners, business stakeholders, and shared services colleagues to support efficient and effective HR operations across the Americas.

Primary Responsibilities

·        Serve as a subject matter expert for HR operational processes across HR Operations, Payroll, Global Rewards, Talent Development, and Employee Relations

·        Resolve complex employee and manager inquiries while ensuring timely and accurate service delivery

·        Monitor, assign, and prioritize cases and work queues to support operational performance and service-level targets

·        Review team output for quality, accuracy, and compliance with established processes and controls

·        Lead onboarding, cross-training, and knowledge-sharing activities for team members

·        Provide functional guidance, coaching, and day-to-day support to colleagues without direct supervisory responsibility

·        Identify, recommend, and implement process improvements that enhance efficiency, quality, and customer experience

·        Partner with HR and business stakeholders to support operational governance, escalations, reporting, and continuous improvement initiatives

Required Qualifications

·        High School Diploma and +2 years experience in HR Operations, Shared Services, Employee Services, Payroll, Benefits, or related HR administration functions

·        Experience managing complex HR inquiries, case management activities, and service delivery processes

·        Advanced English proficiency with the ability to support stakeholders in a global environment

·        Experience using Microsoft Excel, Microsoft Office Suite, and HR service management systems

·        Experience collaborating with cross-functional stakeholders and working within established service-level expectations

Preferred Qualifications

·        Experience supporting multiple HR disciplines including Global Rewards, Payroll, Talent Development, and Employee Relations

·        Experience with ServiceNow or similar case management platforms

·        Experience facilitating onboarding, training, or knowledge-transfer activities

·        Experience driving continuous improvement, process standardization, or operational excellence initiatives

·        Experience working within a multinational organization supporting stakeholders across the Americas

 

 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected]. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

 

 

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This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).