Job Summary:

Delivers proactive support of HR Service Center (HRSC) and may provide services spanning payroll, benefits, staffing/onboarding, recognition, payroll, employee relations, and other transactions. Ensures efficiency of service center operations, technology and transaction processes. Coordinates services with the human resource information systems, human resource program managers and technology specialists. Applies working knowledge and understanding of HR principles to assist team members, managers and customers.

Principal Responsibilities:

• Supports one or more human resource functional areas in the HR Service Center (HRSC).

• Provides first level response support to managers, team members, employees and other customers.

• Receives inquiries and responds to requests following appropriate policies and practices; provides basic interpretation of policies.

• Participates on and provides coordinative support to project teams and collaborates with other team members to achieve deliverables.

• Prepare correspondence and reports.

• Inputs or maintains data relevant to processing employee data changes.

• Maintains documentation or records within appropriate systems.

• Keep updated on local labour laws; ensure all HR procedures comply with statutory requirements.

• Works cross-functionally with in the HRSC (as required) to coordinate customer resolution.

• Other duties as assigned.

Job Level Specifications:

• Thorough knowledge of principles, theories and concepts in area of discipline. Competent in all job functions and has general understanding of the industry practices, techniques and standards.

• Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies, practices and precedents for guidance; determines best course of action to achieve results.

• Work is performed independently and requires the exercise of judgment and discretion. May receive some limited guidance for new assignments. Work may be reviewed for overall adequacy.

• Collaborates with management and team members within the department/function and other areas of the organization. May represent department internally or externally.

• Actions may impact the success of the overall department and/or the organization. Failure to accomplish work or erroneous decisions may result in delays to projects, loss of revenue or allocation of additional resources to remedy.

Work Experience:

• Typically 3+ years with bachelor's or equivalent.

Education and Certification(s):

• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

• Demonstrate strong knowledge of local labor laws and statutory compliance

• Good knowledge of awards.

• Proficiency in HRIS platforms such as Workday.

• Strong Microsoft Office skills; experience with Power BI or HR analytics tools is advantageous.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.