At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.

Reimagine What’s Possible 

V. PRINCIPAL ACCOUNTABILITIES

1. HR Program Execution

The HR Specialist executes HR programs and supports consistent, compliant, and efficient service delivery across regions.

Responsibilities include:

• Support lifecycle processes, including onboarding, offboarding, absence management, and program administration
• Manage complex or escalated cases within assigned HR programs
• Execute compensation, benefits, and policy-related activities accurately
• Maintain working knowledge of HR tools, including Case Management Tool, Workday, LearnEx, and related systems
• Manage workload effectively to meet commitments and service level agreements

2. Employee & Manager Partnership

The HR Specialist provides accurate guidance to employees and managers, supporting consistent resolution of complex or escalated matters.

Responsibilities include:

• Provide specialist support for sensitive, complex, or country-specific employee and manager matters
• Resolve inquiries on HR policies, procedures, and processes accurately and within expected timelines
• Partner with HR Leaders, HR Partners, CoEs, and process owners to resolve advanced cases
• Support manager and employee understanding of HR lifecycle processes
• Model company culture and values through professional, solution-oriented interactions

2. HR Service Delivery & Case Resolution

The HR Specialist manages escalated HR queries and cases routed from the GCC, with a focus on complex, sensitive, or country-specific matters.

Responsibilities include:

• Resolve the Tier 2 HR inquiries escalated by the GCC
• Handle exceptions, complex scenarios, and country-specific requirements
• Ensure timely, accurate resolution of escalated cases
• Escalate unresolved or specialist matters to HR Process Owners, CoEs, or HR Partners
• Prepare knowledge documents, case summaries, and responses to frequently asked questions

4. Process Improvement & GCC Collaboration

The HR Specialist supports continuous improvement across service delivery tiers and strengthens collaboration with the GCC.

Responsibilities include:

• Identify recurring escalation trends and root causes
• Provide structured feedback to the GCC to reduce future escalations
• Support continuous improvement of knowledge articles, SOPs, and the Global MyHR Catalogue
• Recommend process enhancements to CoEs and global process owners
• Drive standardization and efficiency across HR processes

5. HR Systems & Data Management

The HR Specialist maintains data quality and supports resolution of system-related escalations.

Responsibilities include:

• Maintain accurate employee and HR data in Workday and related tools
• Resolve complex data corrections and system-related escalations
• Provide system guidance to the GCC as needed
• Build and maintain expertise in HRIS platforms, including Workday and ServiceNow

6. HR Projects & M&A Integration Support

The HR Specialist contributes to HR projects and supports integration activities related to mergers and acquisitions.

Responsibilities include:

• Support HR projects and continuous improvement initiatives across the MyHR Service Delivery model
• Participate in M&A integration activities to support smooth transition of employees, processes, and systems
• Coordinate with cross-functional teams to support project delivery and stakeholder alignment
• Balance operational workload with project-related responsibilities
• Track progress, deadlines, and deliverables in a structured manner

V.  MINIMUM REQUIREMENTS AND QUALIFICATIONS

1. Minimum Qualifications

• 3–5 years of HR experience, including complex case management or escalations
• Strong communication, stakeholder management, and cross-functional collaboration skills
• Proficiency in HR systems, preferably Workday, ServiceNow, or SAP
• Strong organisational, analytical, and problem-solving skills
• High integrity, confidentiality, adaptability, and a positive, process-focused approach; HR certification preferred

2. Competencies

• Advanced HR process knowledge and service delivery expertise
• Employee-focused approach with strong stakeholder and GCC collaboration
• Continuous improvement and change management capability
• Sound judgement, problem solving, and decision making in complex cases
• Results orientation, execution discipline, learning agility, and professional integrity
• Credible presence and ability to influence positive outcomes

VI. ORGANIZATION CHART

The role sits on the MyHR Team and reports to the HR Supervisor. 

Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.