The HR Operations Specialist supports the accuracy, integrity, and execution of workforce administration across the employee lifecycle after onboarding. This role independently processes employee lifecycle transactions, maintains workforce data, performs recurring audits and reporting, researches operational issues, and serves as a resource for employees, managers, HR partners, and facility leaders.

Working closely with HR Onboarding, Benefits, Payroll, and other HR teams, the HR Operations Specialist helps ensure employee information and workforce transactions are completed accurately, consistently, and within established service expectations. The ideal candidate is highly organized and detail-oriented, comfortable working independently in HR systems and data, able to manage multiple priorities, and committed to maintaining confidentiality.

Essential Duties

·       Independently process and maintain employee and workforce data in Workday and other HR systems, including employee record updates, job changes, transfers, terminations, supervisory organization changes, and other lifecycle transactions.

·       Support recurring HR Operations processes by monitoring requests, gathering required information, preparing employee documentation, and coordinating clear handoffs with HR Operations, Benefits, Payroll, Onboarding, HR Business Partners, Compliance, and facility contacts.

·       Review employee records, transactions, and reports to identify missing, inconsistent, or inaccurate information; research and resolve discrepancies within established guidelines and escalate issues involving significant payroll, compliance, or system impact as appropriate.

·       Perform recurring HR Operations audits, data validation, compliance reviews, and documentation requests, including reviews involving I-9, employee records, licensing, certifications, contingent workers, and administrator records.

·       Run, review, and analyze standard Workday reports, data extracts, trackers, and audit workbooks; investigate data variances and validate information for completeness and accuracy before distribution.

·       Participate in Workday testing, HRIS projects, process improvements, system updates, acquisitions, reorganizations, facility transitions, and other workforce events by completing assigned analysis, validation, transaction, and implementation activities.

·       Develop, maintain, and improve standard operating procedures, checklists, templates, job aids, and other documentation to promote consistent HR Operations processes, controls, and service delivery.

·       Respond to routine HR Operations inquiries professionally and route specialized, sensitive, or complex matters to the appropriate team while maintaining confidentiality.

·       Identify recurring questions, data concerns, transaction issues, and process gaps; research root causes, recommend improvements, and partner with HR Operations leadership and cross-functional teams on appropriate solutions.

Qualifications

Education and Experience

· An associate or bachelor's degree in Human Resources, Business Administration, Information Systems, or a related field is preferred.

· 2+ years of experience in Human Resources, HR Operations, HRIS support, shared services, workforce administration, or a related operational role, including experience processing employee transactions or working with HR data, is preferred.

· Equivalent combinations of education and relevant experience may be considered.

· Experience working with employee records, confidential information, data entry, reporting, or transaction processing preferred.

· Experience using Workday or another human resources information system to process employee transactions, research workforce data, or generate reports is preferred.

Skills and Abilities

· Attention to detail: Demonstrated ability to review records, identify inconsistencies, and complete transactions accurately.

· Organization and prioritization: Ability to manage multiple requests, recurring deadlines, and competing priorities in a fast-paced environment.

· Technical proficiency: Proficiency in Microsoft Excel, including formulas, filters, data validation, lookups, and pivot tables, along with proficiency in Word, Outlook, and PowerPoint and the ability to learn new HR systems and reporting tools.

· Data aptitude: Ability to interpret HR reports and workforce data, identify discrepancies and trends, reconcile information across sources, and communicate findings clearly.

· Communication: Strong verbal and written communication skills, including the ability to explain requirements and follow up professionally.

· Problem-solving: Ability to investigate operational and data issues, identify root causes, evaluate available information, resolve issues within established guidelines, and determine when escalation is appropriate.

· Confidentiality: High level of professionalism and discretion when working with employee, organizational, and business-sensitive information.

· Process discipline: Ability to follow established procedures, controls, documentation standards, and approval requirements.

· Collaboration: Ability to work effectively with HR, Payroll, HRIS, employees, managers, and facility-based partners.

· Adaptability: Willingness to learn new processes, support changing priorities, and contribute to a growing HR Operations function.

Team Member Expectations

· Demonstrates PACS values through professional, respectful, and accountable interactions.

· Takes ownership of assigned work and follows through on requests to completion.

· Raises potential data, compliance, or process concerns promptly.

· Balances responsiveness with accuracy and appropriate review.

· Seeks clarification when ownership, requirements, or expected outcomes are unclear.

· Contributes to a team environment focused on reliable service and continuous improvement.

Join PACS: Elevate Healthcare with Us!

PACS is elevating healthcare by transforming our approach to leadership and quality care. Guided by our core values of love, excellence, trust, accountability, mutual respect, and commitment, we foster a culture of compassionate care within our teams and the communities we serve.

As PACS continues to grow, team members have opportunities to contribute to meaningful projects, strengthen how we support employees and leaders, and provide valuable insights to stakeholders across the organization.

If you are ready to make a difference and contribute to meaningful change, we invite you to join PACS. Together, we can help shape the future of healthcare.

Join Our Team and Thrive!

At PACS, we believe our employees are our greatest asset. Our benefits package is designed to support employee well-being and provide resources for personal and financial health.

Our comprehensive benefits include

·       Health coverage: Medical, dental, and vision plan options are available for eligible employees and their families.

·       Paid time off: Paid time off and company-observed holidays, subject to plan and eligibility requirements.

·       Financial wellness: Health Savings Account and Flexible Spending Account options, subject to eligibility.

·       Retirement planning: A 401(k) plan with company contributions, subject to the terms of the applicable plan.

·       Employee support: Access to an Employee Assistance Program offering confidential resources for personal and professional needs.

Join PACS and become part of a workplace committed to supporting its employees and the communities we serve.

#LI-BB1

Join PACS: Elevate Healthcare with Us!

PACS is elevating healthcare by revolutionizing our approach to leadership and quality care. Guided by our core values of love, excellence, trust, accountability, mutual respect, and commitment, we strive to foster a culture of compassionate care within our teams and the communities we serve. As we grow rapidly, exciting opportunities await you to engage in impactful projects and contribute valuable insights to stakeholders nationwide.

If you're ready to make a difference and embrace our mission of creating real change, we invite you to join us at PACS. Together, let’s shape the future of healthcare!

Join Our Team and Thrive!

At PACS, we believe our employees are our greatest asset. That’s why we offer an exceptional benefits package designed to enhance your well-being and support your lifestyle.

Our Comprehensive Benefits Include

• Health Coverage: Enjoy medical, dental, and vision plans to keep you and your family healthy.

• PTO and Vacation: Benefit from generous paid time off and holidays to relax and recharge.

• Financial Wellness: Take advantage of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) to manage your healthcare expenses effectively.

• Retirement Planning: Secure your future with our 401(k) plan, complete with company contributions to help you build your retirement savings.

• Support When You Need It: Our Employee Assistance Plan (EAP) provides confidential support for personal and professional challenges.

Join us at PACS and take advantage of a workplace that truly values you!

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic. Employment decisions are based on qualifications, merit, and business needs.