At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role:

As an HR Agent, you will support the day-to-day operations of the EMEA HR Service Center, providing first-line (Tier 1) support for HR-related inquiries from employees, managers, and HR Partners. You will ensure consistent, high-quality customer service and operational excellence while handling high-volume transactions throughout the employee
lifecycle.

Your Responsibilities:

• Act as a point of contact for employees and managers, providing administrative support and responding to queries in accordance with company policies and procedures.
• Handle employee, People Leader, and HR inquiries professionally, courteously, and in a timely manner across all communication channels, including email, phone, chat, and in-person interactions.
• Manage daily activities using internal ticketing systems and HR systems.
• Maintain high standards of customer service and a professional, efficient approach.
• Deliver services in line with defined SLAs and KPIs, driving operational efficiency and continuous improvement.
• Escalate issues when necessary and collaborate with relevant HR teams to ensure timely resolution.
• Help employees and managers navigate available HR knowledge resources and content.
• Identify opportunities to improve the overall employee experience and recommend process improvements where appropriate.
• Demonstrate cultural awareness, enthusiasm, and commitment to achieving results and fulfilling objectives.
• Perform additional responsibilities and projects as requested by the Line Manager, commensurate with the grade and level of responsibility and the associate's experience and/or training.
  

What You Need to Succeed (minimum qualifications):

• Fluent English and strong German and Italian language skills (B2 or higher).
• Experience in HR or Shared Services Operations within an international environment.
• Familiarity with HR tools, including ticketing systems and internal HR systems.
• Strong attention to detail and proven planning and organizational skills.
• A people-centric mindset and excellent customer service and communication skills.
• Strong problem-solving and decision-making skills.
• Understanding of policy intent and the ability to recognize when exceptions may be appropriate.
• A supportive and enthusiastic team-player attitude.
• Ability to handle sensitive and confidential information.
• Ability to work effectively in a fast-paced environment.
  

What will give you a competitive edge (preferred qualifications):

• Knowledge of Workday and ServiceNow.
• Experience developing, implementing, and maintaining processes based on industry best practices.
• Advanced Microsoft Office skills.
• Experience working in a remotely managed team and the ability to perform independently.
  

Additional Information:

• Travel: 0-10%
• Location: Elanco Solution Center Sp. z o.o., Rondo Ignacego Daszyńskiego 2B, Warsaw, Poland – Hybrid Work Environment.

Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco, we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco Benefits and Perks:

We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:

• Career at one of the leading global animal healthcare companies.
• Office located in the center of Warsaw (Rondo Daszyńskiego).
• Extra days off.
• Flexible working hours.
• Sports cards (Multisport), private medical care, and life insurance.
• Employee Referral Program.
• Animal-Friendly office.
• Theatre ticket discounts.
• Language learning platform.

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job‑related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.