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Position Summary

At DuPont, we are advancing high-performance solutions that enable innovation across aerospace, semiconductor, electronics, and industrial markets.

The HQ Sales Representative supports the Vespel® business by managing customer accounts, executing commercial activities, and partnering with cross-functional teams to deliver an exceptional customer experience. This role is critical to driving growth, operational excellence, and customer satisfaction.

Key Responsibilities

Customer Account Management

• Manage assigned customer accounts.

• Support revenue growth and customer satisfaction.

• Develop and execute account plans.

• Build relationships with customer stakeholders.

• Identify opportunities to grow existing business.

Commercial Operations

• Support RFQs, pricing requests, and quote generation.

• Coordinate order-related activities.

• Maintain CRM, ERP, and pricing system data.

• Manage commercial documentation and records.

• Support forecasting, pricing, and contract activities.

Customer Support

• Serve as a key contact for pricing, delivery, lead time, and order inquiries.

• Resolve customer issues through cross-functional collaboration.

• Communicate delivery updates and quality-related information.

Business Development Support

• Support Key Account Managers and Business Development Managers.

• Assist with opportunity tracking and pipeline management.

• Coordinate inbound leads and customer follow-up activities.

• Support commercialization of new products and applications.

Operational Excellence

• Complete customer documentation and compliance requirements.

• Support credit and account management activities.

• Adhere to DuPont systems, processes, and policies.

Required Qualifications

• 2+ years of experience in sales support, customer service, account management, or commercial operations within a B2B environment.

• Experience with quoting, pricing, RFQs, and order coordination.

• Bachelor's degree in Business, Engineering, Supply Chain, or a related field.

• Experience using CRM and/or ERP platforms such as Salesforce or SAP.

• Strong written and verbal communication skills.

• Strong organizational skills and attention to detail.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong customer-focus and problem-solving skills.

• Ability to work effectively across multiple functions.

Travel Requirement: Up to 10% travel.

Preferred Qualifications

• Experience in aerospace, semiconductor, electronics, industrial manufacturing, or advanced materials industries.

• Knowledge of pricing strategies and commercial processes.

• Experience with pipeline management and opportunity tracking.

• Advanced proficiency with Salesforce, SAP, or similar systems.

• Experience supporting distributors, OEMs, or multi-channel sales models.

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DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.

DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.