Key Responsibilities:

• Oversee pre-arrival, arrival, during-stay, and departure housekeeping operations for assigned properties.
• Ensure that properties are cleaned and maintained to the highest standards.
• Assist in training housekeeping staff, ensuring they understand company policies and procedures.
• Organise staff rosters, assign workloads, and monitor housekeeping staff and contractors.
• Issue keys in accordance with departmental procedures and ensure staff have adequate cleaning supplies.
• Set and maintain high standards for staff appearance and behaviour.
• Report maintenance issues and ensure appropriate follow-up.
• Verify the legitimacy of individuals entering properties.
• Collaborate with the Housekeeping Coordinator for efficient scheduling.
• Manage purchase orders and requests, ensuring timely delivery of items.
• Organise end-of-season maintenance and spring-cleaning programs for soft furnishings and other areas.
• Conduct stock takes and ensure properties are stocked with necessary supplies.
• Attend to client requests and manage personal items left in properties.
• Ensure proper handling of personal and household laundry, particularly in overseas properties.
• Organise service rotas and supervise staff when clients are in residence.
• Assist clients with personal tasks such as sourcing items, shopping, and booking restaurants.
• Handle flower and chocolate orders, general shopping, and pet care duties.
• Assist in setting up new or rental properties as needed.
• Liaise with other departments and attend departmental meetings.
• Supervise timesheets and rotas and handle ad-hoc duties as required.
• Any tasks or responsibilities as requested by management within the scope of the position.

Knowledge and Skills:

• COSHH, manual handling, and health and safety certifications (Essential)
• Proven housekeeping experience (Essential)
• Supervisory or management experience (Essential)
• Proficient in Microsoft Word, Excel, and Outlook (Essential)
• Clean driving license (Desirable)