Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

  Welcome to The Heldrich Hotel & Conference Center in the vibrant city of New Brunswick, New Jersey, proudly part of the Pyramid Global Hospitality portfolio. Offering 235 inviting guest rooms and a total of 25,000 sq ft of meeting space spread across 25 versatile rooms, The Heldrich Hotel & Conference Center is not just a place to stay—it's a sophisticated retreat that seamlessly integrates comfort with career opportunities.   Situated in the heart of New Brunswick, The Heldrich embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities take center stage. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements.   Join us at The Heldrich Hotel & Conference Center, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands the dynamic energy of New Brunswick while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development in the heart of New Jersey!

What you will have an opportunity to do:

Ensures property, equipment furniture and systems are maintained for effective operation in conjunction with local, state and federal regulations using outside vendors and internal staff.  Achieves financial, guest satisfaction and employee satisfaction goals using sound business as well as new and creative practices. 

• Interviews, hires and trains and motivates staff to effectively maintain and repair systems and equipment. Uses systems effectively to monitor repairs, maintenance, work orders.
• Monitors, and maintains records in accordance with local, state and federal guidelines.
• Assesses team productivity and effectiveness; trains, changes/modifies/updates processes accordingly
• Ensures staff are properly trained and licensed in accordance with local, state and federal guidelines.
• Communicates regularly with all levels of employees, guests and leadership
• Works closely with Finance and General manager to develops property operations budgets, forecasts and utility accruals. Provide assistance in the capital expenditure budget.
• Utilized internal staff or outside vendors to effectively maintain systems within budgeted guidelines.
• Supervise outside contractors to ensure property standards are upheld.
• Ensures guest maintenance requests and questions are resolved quickly, efficiently and withing guidelines. Recommends and/or works closely with GM or designee to institute appropriate guidelines for the department or property.
• Creates a highly engaged team through regular feedback, recognition, and process inclusion. Counsels, coaches and documents performance challenges as needed.
• Possess a Certified Pool Operator License
• Ideal candidate will have a Black Seal License

What are we looking for?

Compensation:

$88,900

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$110,700

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.