POSITION SUMMARY:

The Host, Events & Promotions is responsible for facilitating City of Dreams Mediterranean & Cyprus

Casinos events, promotions and activities, and creating a pleasant atmosphere and memorable guest

experience.

PRIMARY RESPONSIBILITIES:

• Interacts and welcomes guests and customers to make them feel welcomed and comfortable; addresses any questions that they may have regarding the events, promotions, and tournaments
• Facilitates and assists the Supervisor, Events & Promotions with the planning and set-up of events, promotions, tournaments, special functions, and other related activities
• Assists the Supervisor, Events & Promotions as well as other team members of the Casino Marketing team with the coordination of events, promotions, and tournaments to ensure the smooth execution of all activities
• Conducts live draws & PA announcements as and when required
• Communicates with guests and customers both face to face and via telephone calls
• Assists with the monitoring and controlling of live events, promotions, and tournaments; ensures that guests and customers are being attended to as and when required
• Ensures that the highest professional standards of personal conduct, presentation and grooming are always adhered to, delivering an exceptional customer service experience
• Ensures that the safety of guests, customers and colleagues is always addressed with the highest priority
• Assists the Supervisor, Events & Promotions, and organizers in addressing special needs and requirements (for both Internal and external events)
• Ensures in-depth knowledge of events, promotions, and tournaments running across all casino locations is always up to date
• Attends training sessions as and when required
• Carries out any other reasonable related duties and responsibilities as assigned by the Supervisor, Events & Promotions or Casino Marketing Management in order to meet business objectives
• Attends ad-hoc planning and progress meetings with the Casino Marketing team.
• From time to time, management may change certain tasks based on synergies due to business requirements and operational changes.

QUALIFICATIONS:

Experience

• One year or above relevant experience in customer services field

Education

• Secondary-level education

Skills / Competencies

• Computer literate
• Excellent interpersonal and communication skills
• Professional written communication skills
• Excellent command of the English and / or Greek language.
• Additional languages such as Russian/ Arabic/ Hebrew/ Chinese, will be considered an advantage

PERPERSONAL COMPETENCIES:

• Receptive and versatile in adopting new approaches and practices to meet changing circumstances

• High adaptability to various assigned job tasks
• Ability to work under pressure, energetic and enthusiastic
• Possesses strong time management skills
• Shift work (time and days)
• Must be able to work indoors and be exposed to various environments such as, but not limited to noise, dust, cigarette smoke and fragrances
• Must be able to tolerate secondhand smoke
• Must follow grooming standards