• This is a full-time position, Monday-Friday, 8am to 5pm
• Territory coverage; north and south Dallas area
• Salary Range: $68K-75K annually
• Benefits: Medical, Dental, Vision, 401K match, accrued sick and vacation time.

At Custom Care Hospice, our Medical Social Workers play a vital role in supporting patients and families through some of life's most challenging transitions. This position is responsible for providing compassionate psychosocial care, counseling, advocacy, and community resource coordination for hospice patients and their families. This position also works collaboratively with the interdisciplinary team to enhance quality of life, support patient goals, and ensure adherence to hospice philosophy and regulatory standards.

Essential Duties & Responsibilities

• Assess the psychosocial, emotional, environmental, financial, and support needs of patients and families related to terminal illness and the end-of-life process.
• Conduct comprehensive social work assessments in the patient's residence and assist in developing alternative plans when the environment is unsafe or unsuitable.
• Develop, implement, and evaluate individualized care plans based on assessment findings and patient/family needs.
• Provide counseling, emotional support, crisis intervention, and guidance to patients and caregivers experiencing stress, grief, loss, or coping challenges.
• Educate patients and families regarding available community resources, benefits, and support services.
• Coordinate referrals and facilitate access to community agencies, financial assistance programs, and other supportive resources.
• Serve as an advocate and liaison between patients, families, healthcare providers, and community organizations.
• Maintain accurate, timely, and compliant clinical documentation in accordance with hospice regulations and organizational policies.
• Collaborate closely with physicians, nurses, chaplains, aides, and other interdisciplinary team members to address patient and family needs.
• Participate in interdisciplinary team meetings and contribute to the development and ongoing revision of individualized plans of care.
• Assist team members in understanding social, emotional, cultural, and family dynamics that may impact patient care and end-of-life decision-making.
• Develop and maintain positive working relationships with community agencies and resource partners to enhance patient care services.
• Participate in Quality Assurance and Performance Improvement (QAPI) activities and initiatives.
• Maintain compliance with all federal, state, accreditation, and organizational standards related to hospice care.
• Perform other duties as assigned by the Clinical Supervisor or Administrator.

Qualifications

Education

• Master's degree in social work (MSW) from a program accredited by the Council on Social Work Education (CSWE).
• Must meet personnel qualifications outlined in applicable federal and state hospice regulations.

Experience

• Minimum one (1) year of healthcare-related social work experience required.
• Hospice, palliative care, home health, oncology, or end-of-life care experience strongly preferred.

Knowledge, Skills & Abilities

• Thorough understanding of hospice philosophy and the physical, emotional, psychosocial, and spiritual aspects of end-of-life care.
• Knowledge of grief, bereavement, family systems, crisis intervention, and community resource coordination.
• Strong interpersonal, counseling, and advocacy skills.
• Excellent verbal and written communication abilities.
• Strong organizational, time-management, and documentation skills.
• Ability to work independently while collaborating effectively within an interdisciplinary team.
• Demonstrates empathy, compassion, professionalism, and cultural sensitivity when working with patients and families.

Licensure & Certifications

• Current CPR certification required.
• Valid driver's license, reliable transportation, and automobile insurance meeting state and organizational requirements.
• Ability to travel throughout the service area as needed.

Technology

• Experience with electronic medical records (EMR) systems preferred.
• Homecare Homebase (HCHB) and PointCare experience preferred but not required.