Signature Healthcare at Home is a leading provider of home health in Oregon, and Washington.  Our services are designed to complement your lifestyle through innovative home-based healthcare solutions. The Signature Home Health team possesses character, heart, and the desire to enhance the life of every person we serve. This includes working to achieve and sustain health, activity, and independence. The statement: “Care Where You Are” guides our organization’s dedication to offer quality care for our clients whose goal it is to remain in their chosen home setting.  Signature Healthcare at Home is a subsidiary of the Pennant Group network with 300+ locations throughout the country. We offer the best of both worlds –The backing and stability of a proven healthcare “giant”, with the permission to operate locally as if it were our own Federal Way based business. .

Signature Healthcare at Home is seeking an experienced and motivated Lead Intake Coordinator to join our growing team. This is a full‑time, in‑office role based out of our Federal Way office and one Hybrid day at our Port Orchard Office.

Duties and Responsibilities:

1. Oversees the daily work of Intake Coordinator(s), to include the daily patient intake process

2. Directs all daily patient referral and intake operations consistent with CMS guidelines

3. Documents communication with patient and providers within the EMR

4. Learns, adapts, and implements to new processes as needed

5. Audits and monitors referral documents for accuracy and completion

6. Completes pre-authorizations and insurance eligibility checks as required

7. Gathers, tracks, and maintains comprehensive working knowledge of community resources in collaboration with other team members

8. Adheres to HIPAA regulations per Company policy and Federal regulations

9. Consistently represents Signature Healthcare at Home with integrity and professionalism providing excellent customer service to all internal and external customers

10. Assists in identifying opportunities for additional/improved services and methods

11. Performs other duties and activities as delegated by the Operations Manager or Administrator/Clinical Manager

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job.  The incumbents may be requested to perform job-related tasks other than those stated in this description.

Qualifications/Skillsets:

1. High School diploma or equivalent

2. Minimum two years’ experience in administrative position in healthcare setting

3. Knowledge of medical terminology

4. Knowledge of insurance reimbursement process

5. Effective data entry, problem-solving, human relations and oral/written communication skills

6. Demonstrates good communications, flexibility and cooperation in performing job responsibilities

7. Possess a valid driver’s license and insurance in accordance with state and/or organization requirements

8. Basic computer skills and knowledge of office technology

9. Experience with HCHB preferred