SUMMARY

Our Sales Associates are integral to the success of the HOKA Brand. As a Sales Associate, it’s your job to create the best possible customer experience. You regularly share your passion and love for our products and invite everyone into the HOKA community through amazing service.

DESCRIPTION

As a Sales Associate, you create personalized shopping experiences that educate our customers about the HOKA Brand and products. You understand the importance of being a HOKA Expert and stay current on all products and technologies. You engage knowledgably with customers and ensure that all questions are addressed accurately and responded to before they leave the store. You maintain and model an optimistic and energetic attitude with team members and customers and promote the store and Brand image in all interactions.

You assist management with administrative tasks, know how to operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and merchandised according to Brand standards. You maintain a clean and well organized back-stock and employee break area, which includes daily vacuuming, sweeping, and dusting. You practice safety consciousness and respond to theft in accordance with our policies. You report to work on time and notify the Store Manager or Manager on Duty in advance if you will be late or absent.

CORE COMPETENCIES

As an effective Sales Associate, you know how to:

• Ensure and model the highest level of customer service possible, as outlined in the HOKA Expert Service Program.
• Prioritize Brand and product knowledge training and share this knowledge in customer interactions
• Communicate effectively with customers, team members, management, and corporate stakeholders.  
• Contribute to a team and cooperate to achieve goals.
• Multi-task in a fast-paced environment.
• Respond to problems or difficult situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

KEY QUALIFICATIONS

• Two (2) years retail experience preferred.
• High School Diploma or GED.
• Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to your team members and customers.
• Highly motivated team player and self-starter.

ADDITIONAL REQUIREMENTS 

• Flexibility of schedule and hours to meet the needs of the business.
• Valid State or Federal Identification.

As part of our Deckers Family, you belong to more than a lifestyle company. From our corporate offices to our multi-branded retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We’re proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You’ll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.