Job Description:

Healthcare Assistant

Location: New Victoria Hospital, Kingston upon Thames, KT2 7EG

Hours: 37.5hrs (Monday – Sunday Shifts)
Circa £27,851pa + Benefits

We make health happen

At New Victoria Hospital, we're committed to delivering exceptional care and support to every patient who walks through our doors. Our dedicated teams work together to create a safe, compassionate, and welcoming environment where patients receive the highest standards of care. If you're passionate about making a difference and want to be part of a team that puts patients first, we'd love to hear from you.

How you’ll help us make health happen

As a Healthcare Assistant, you'll play a vital role in supporting our nursing teams to deliver outstanding patient care. Working closely with patients, nurses, and multidisciplinary colleagues, you'll help ensure patients feel comfortable, supported, and cared for throughout their hospital stay.

You'll be an important part of creating a positive patient experience while upholding the highest standards of safety and quality.

Key responsibilities

• Deliver high-quality, compassionate care while maintaining patient dignity, safety, and wellbeing.

• Support patients with personal care, mobility, nutrition, admissions, transfers, and discharge processes.

• Assist qualified nurses with patient assessments, observations, specimen collection, and the delivery of nursing care.

• Monitor and report changes in patient condition, escalating concerns promptly to the nursing team.

• Maintain a clean, safe, and organised ward environment, ensuring equipment is fit for use and infection control standards are met.

• Work collaboratively with colleagues, patients, visitors, and multidisciplinary teams to provide an excellent patient experience.

• Follow hospital policies, health & safety procedures, confidentiality requirements, and mandatory training obligations.

What we’re looking for

• GCSEs or equivalent education.

• Previous experience working within a healthcare setting.

• Excellent communication and interpersonal skills.

• Ability to work effectively as part of a team and follow instructions accurately.

• Strong organisational skills with the ability to prioritise workload.

• Flexible, adaptable, and able to work under pressure.

• Proactive approach with the ability to use initiative.

• NVQ Level 3 in Health & Social Care, IT skills, and numeracy skills are desirable.

Benefits

At New Victoria Hospital, we want to reward our staff for the amazing job that they do.

As part of the team, you will have access to a range of benefits for your work and home life.

We offer a variety of benefits that take into consideration how you commute to work, your health and well-being and recognising your service and any staff referrals you make to the Hospital.

Take a look at the full range of benefits on offer when working here:

• Annual leave entitlement of 25 days + bank holidays increasing with length of service

• In-house training for all staff

• Company pension scheme

• Life assurance

• Employee Referral Scheme

• Access to subsidised staff restaurant

• Interest free travel loan

• Private healthcare (T&Cs Apply)

• Bicycle Loan Scheme

• Retailer discounts

• Employee Assistance Programme

Part of a Globally Trusted Healthcare Group

When you join New Victoria, you also become part of Bupa — a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal.

We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to “Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.   

If you require information regarding this role in an alternative format, please email: [email protected]

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