Job Description:

Health Clinics Booking Adviser - 6 months Fixed Term

Bupa Place, Salford Quays M50 3SP with Hybrid working

Full time - 37.5 hours per week, shifts between Mon to Fri 8am-6pm

£27,210 + Fantastic benefits and commission

We Make Health Happen

This is an exciting role working within Health Services.  You will be dealing with both new and repeat self-pay and business customers, selling and assisting them in booking clinics related products in order to achieve a monthly target and earn commission.

How You'll Help Us Make Health Happen

You will be taking incoming customer calls from customers wanting to discuss our range of primary care and MSK products, complete bookings and generate revenue in order to hit your monthly target.

You will be responding to emails and resolving queries over the phone, taking ownership until resolved and action changes to client records ensuring all systems are updated in an accurate and timely manner. 

What you’ll bring:

• You will have experience of working in a customer service/sales environment and demonstrating strong customer focused skills.
• Excellent sales and negotiation skills.
• Ability to adapt to a tight, high achieving sales team and to be responsible for both individual and team targets.
• You will have experience speaking with customers over the phone or via email
• Understanding of customer service principles and a commitment to service excellence.
• You will be PC literate with good knowledge of Windows based packages and have the ability to combine communication and admin skills.
• Strong verbal and written communication skills and be able to deal effectively with internal and external customers of all levels, taking a firm yet diplomatic approach if necessary.
• Have excellent time management skills and the ability to work quickly and accurately in a pressurised environment
• Be able to remain positive and calm whilst projecting a ‘can do’ attitude within the team/department.

Benefits

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a (job title) you’ll be eligible for:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a healthcare company with no shareholders, which means our customers are at the heart of everything we do. Our people are united by a shared purpose: helping people live longer, healthier, happier lives while making a better world.

We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our colleagues to Be You at Bupa. We champion diversity and believe our workforce should reflect the communities and customers we serve. That's why we actively encourage applications from people of all backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview or assessment to every disabled applicant who meets the minimum criteria for the role. We'll ensure you are treated fairly throughout the recruitment process and will make reasonable adjustments wherever needed.

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