À propos de ce poste Head of Customer Success & Professional Services chez Anybotics
The Opportunity
As a Head of Customer Success & Professional Services for the US, you will lead and grow our US post-sales team. You will take over an established team of 3 field engineers, develop them further and grow the team as our US business expands. You will own the delivery of our robotic fleet deployments across North America, from contract signature to operational autonomy and long-term value.
This is a player-coach role in a growth phase. You will lead key customer projects yourself and work on site with customers, while strengthening the processes, tools and standards that let the team scale. The role is highly cross-functional: you will work closely with Sales, Business Value Consultants, Product and Engineering to align customer value, delivery and product feedback. You will be the senior representative of ANYbotics’ delivery organization in the region and the trusted partner for customer stakeholders from site operators to the C-suite.
The Market & Our Technology
ANYbotics brings robotics into industrial environments where safety, uptime and operational reliability matter most. Our customers are large asset operators and service providers using our solution for autonomous inspection and monitoring across sectors including metals, cement, power & utilities, oil & gas and chemicals.
Our offering combines the robot platform, inspection payloads, charging systems, autonomy and software into a complete inspection solution. We have proven both the technology and the customer value through long-term deployments and are now focused on scaling our products and platform globally.
Your Contributions
Team leadership & growth: Lead and develop the existing US team of customer success & field services, and grow it in line with business demand. Recruit and onboard new team members, and foster a high-performance team culture.
Field engineering operations: Own deployment, commissioning, maintenance and support operations in the US. Plan and allocate field capacity across parallel projects, ensure high utilization and quality of execution.
Fleet roll-out & program management: Own the US project portfolio. Lead strategic multi-site roll-outs personally where needed, and ensure all projects have clear plans, scope, budget, milestones and governance with the customer.
Value realization & performance management: Ensure every customer has a value realization plan with defined use cases, success criteria and KPIs. Run or oversee Quarterly Performance Reviews and make the value delivered visible to customer leadership.
Stakeholder & escalation management: Act as senior point of contact for key US accounts and as the escalation point for operational and customer issues. Drive adoption and change management within customer organizations.
Processes & scalability: Strengthen and standardize the processes, playbooks, reporting and tooling needed to scale delivery in the US, aligned with our global Customer Success organization in Switzerland.
Cross-functional collaboration: Work closely with Sales on expansion opportunities and pre-sales feasibility, with Support on case resolution, and with Product and R&D to feed customer and field insights back into the product.
Your Profile
Experience: 5+ years in customer success, field service or technical project delivery, ideally in robotics, industrial automation or complex technical systems in industrial environments.
Leadership: 3+ years of people management, ideally leading distributed field teams. Experience growing and scaling an existing team is a strong plus.
Project & Customer Success background: Proven track record of leading multi-site, multi-stakeholder deployments and taking ownership of customer outcomes and value realization.
Stakeholder management: Confident with senior stakeholders and skilled at driving adoption in industrial environments such as oil and gas, chemicals or utilities.
Technical depth: Hands-on technical understanding of robotic or automated systems, able to lead troubleshooting and support your engineers in the field.
Data-driven: You manage your team and customers with KPIs and use data to build a clear business value story.
Education: Degree in Engineering or a related technical field
Travel & Location: Based in the US with authorization to work in the US. Willing to travel up to 50%, mainly within North America, and comfortable working directly in customer environments.
Mindset: Hands-on and accountable leader who develops people and scales teams, able to operate in a fast-growing company and a distributed setup with headquarters in Switzerland.
