À propos de ce poste Head of Account Management chez RELX
Head of Account Management - West/Mid-West Region
About the Business
At ICIS, our mission is to optimize the world’s resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day. Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel and supply and demand data. You can learn more about ICIS at the link below. https://www.icis.com/explore
About our Team
Our teams are fueled by curiosity, relentlessly pursuing better customer outcomes. We're on a mission to deliver an unparalleled customer experience, excelling in communication. In a fast-paced environment, we thrive, embracing change with flexibility and composure under pressure. Our high-energy, self-motivated individuals are driven by a genuine desire to make a positive mark on our business. But that's not all – we're creative problem solvers with an entrepreneurial spirit.
About the Role
Your primary role will be to fuel the commercial growth and boost customer satisfaction across an established account base. You will be responsible for a team that manages various customer types and includes some of our largest and most strategic accounts. You will be responsible for the continued development and support of your team, and you will create senior, strategic relationships within your region to further enhance client satisfaction and overall partnership. You will be pivotal in supporting ICIS’ strategic priorities, working alongside global cross-functional teams including Business Solution, Marketing, Product, Strategy, Consulting and Content.
Responsibilities
Exceeding financial and wider business objectives.
Creating a high-performance sales culture that will differentiate ICIS via commercial excellence.
Capturing market share and delivering customer value.
Leading, developing, inspiring and motivating your team to deliver against business and team objectives.
Applying resources into areas of best impact to execute on market strategy.
Increasing both customer and employee satisfaction, engagement, mission impact, loyalty, innovation and revenue.
Developing a deep understanding of customer workflow, market trends, opportunity and threats.
Qualifications:
Significant experience in commercial execution with large customers in the Chemical and Energy markets.
Proven track record of driving growth to exceed financial and other business objectives in complex customer organizations.
Ability to foster collaborative environments that capitalize on cross-functional communication and teamwork.
Strong experience in creating and developing sales strategies to maximize go-to-market resource and execute against market opportunity.
Past experience of building comprehensive territory plans with growth opportunities and risks.
Demonstrate extensive experience of C level commercial negotiations.
Be passionate about a world-class customer experience.
Proven track record of leading teams in value-based customer-centric buying methodologies and exceeding objectives and financial goals.
Proven ability to identify, hire and develop high performing talent and managing under performance.
Ability to champion diversity and representation, as well as leading proactive succession planning and talent management to improve customer outcomes.
What we offer:
Competitive salary + Commission
Benefits Package including generous holiday and healthcare.
401K match up to 5%
An opportunity to contribute in a highly collaborative culture of high performance and success with colleagues who want to learn, succeed, and overachieve.
A significant coaching and learning culture that encourages a try, fail, learn and win approach with 2 hours dedicated self-learning time each week
Talent Development in place to support career growth within the company
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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