CURRENT EMPLOYEES, CONSULTANTS, AND AGENCY PARTNERS:

If you currently work for Brown-Forman, please apply by clicking the Careers icon on the Workday portal.

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What You Can Expect

Tour Guide 

• Engage guests and build brand connections through compelling brand storytelling experiences
• Deliver 3-4 daily guest experiences ranging from 30-minute guided tastings to immersive 90+ minute distillery tours, including experiences that combine walking tours and guided whiskey tastings.
• Manage and lead groups of up to 30 guests through the Woodford Reserve Distillery
• Serve as a brand ambassador by sharing the history and heritage of Brown-Forman and Woodford Reserve throughout the guest experience.
• Educate guests on the Woodford Reserve production process, including fermentation, distillation, cooperage, maturation, bottling operations, and Woodford Reserve expressions
• Coordinate with Guest Services to verify attendance, guest counts, and audience demographics prior to each tour experience.
• Ensure all registered guests are accounted for by welcoming and gathering participants from designated locations before tour departure.
• Support special events, promotional activations, and tasting experiences as business needs require.

Guest Services Front Desk

• Serve as the first point of contact and greet guests upon arrival to the distillery.
• Process tickets according to the confirmed tour experience.
• Process credit card payments for guest tour experiences.
• Verify guest identification and annotate Under  21 and “no-id” guests accordingly.
• Communicate confirmed tour size and demographic breakout to the tasting room and tour guide.
• Process refunds as required.
• Direct guests and facilitate foot traffic in and outside as needed..
• Answer phones and respond to guest inquiries for all areas of the operation. 
• Book and adjust tour reservations as necessary and as required.
• Resolve guest concerns and involve Tour Captains and Guest Services Manager as necessary.

Tour Operations 

• Set assigned tasting rooms according to the scheduled experience, following all tasting room and display SOPs.
• Ensure expression pours are measured in accordance with the individual tour experience and responsibility guidelines.
• Monitor Xola and coordinate with Guest Services to ensure accurate guest counts, demographic breakdowns (i.e. adults and designated drivers), and compliance with 21+ tasting room requirements.
• Create seating charts based on group size and designated/non-drinking guests, following tasting room SOPs.
• Welcome guests upon arrival, direct them to the appropriate tasting room, and verify tickets, experiences, and seating assignments.
• Coordinate with Tour Guides to ensure all guest needs are addressed before departing the area.
• Conduct daily inventories of tasting room supplies and notify Tour Captains of shortages.
• Monitor timing in between tastings to ensure rooms are set before the next tour enters the room.
• Clean and polish glasses in between tours.
• Open and close the tasting rooms following the posted open/close lists, ensuring at the beginning and end of the day everything is stocked and clean.

What You Bring to the Table

• Minimum one year of experience in hospitality, retail or spirits/wine industry.
• High school diploma or GED required.
• Must be at least 21 years of age.
• Flexible schedule, including weekends, evenings, holidays, and special events.
• Strong presentation and interpersonal skills.
• Ability to provide exceptional customer service.
• Ability to work in a fluid and fast-paced environment.
• Ability to effectively manage multiple tasks and duties at the same time in a public-facing facility.
• Must be able to demonstrate the prioritization of safety and customer service at all times.
• Ability to stand and walk for extended periods and occasionally lift or carry materials while working in a fast-paced environment.

Requisition Type:

Management Level:

Global Job Level:

Number of Openings Available: