À propos de ce poste Guest Services Supervisor chez Four Seasons
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.About the role:
The Guest Services Supervisor is responsible for supervising the Bell and Door team while supporting the overall guest arrival and departure experience. This role oversees luggage handling, transportation coordination, room deliveries, package management, and guest requests while ensuring Forbes Five-Star and Four Seasons standards are consistently met. This position is part of the Front Office team and reports to Front Office Management.
What you will do:
Lead and support the Bell and Door team in delivering exceptional guest service throughout the arrival and departure experience
Coordinate guest transportation, luggage handling, room deliveries, package management, and special requests
Monitor guest service requests and operational workflows to ensure timely completion and follow-up
Assist with training, coaching, scheduling, and development of Guest Services team members
Support guest arrivals by greeting guests, assisting with luggage, and escorting guests to the Front Desk or guest rooms
Maintain awareness of VIP arrivals and ensure personalized service standards are consistently delivered
Assist with group arrivals, room drops, and special amenity deliveries
Provide guests with recommendations regarding local attractions, dining, transportation, and resort amenities
Resolve guest concerns and special requests with professionalism and urgency
Support Front Office operations by assisting with check-in and check-out processes when needed
Work closely with Concierge, Front Desk, Housekeeping, and other departments to ensure seamless guest experiences
Coordinate incoming and outgoing package deliveries and guest shipping needs
Maintain a visible presence in the lobby and front drive while modeling Four Seasons service standards
Respond effectively to emergency situations and support resort safety and security procedures
What you bring:
High school diploma or equivalent experience
Previous experience in luxury hospitality, guest services, bell services, valet operations, or front office operations preferred
Previous supervisory or leadership experience preferred
Excellent guest service and interpersonal skills
Strong communication and problem-solving abilities
Strong organizational skills and attention to detail
Ability to work independently while leading a team
Ability to operate hotel systems, technology platforms, and guest service software
Ability to read, write, and communicate effectively in English
Ability to thrive in a fast-paced luxury hospitality environment
What we offer:
Competitive Salary & Wages
Comprehensive Benefits Package
401(k) Retirement Plan
Excellent Training and Development Opportunities
Complimentary Accommodations at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Schedule & Hours:
Full-time schedule required, including mornings, evenings, weekends, and holidays
Flexibility to work varied shifts based on business needs
Work Authorization:
Candidates must have valid authorization to work in the United States at the time of application.
