About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Purpose 

 

Handle daily arrivals and room escorts/orientation, departures and handling of guest luggage at the Front Drive as well coordination of buggies and dispatch 

 

• Job Responsibilities 

 

General 

 

• Executes all tasks assigned by his/her superiors 

• Demonstrates a high degree of standards awareness; promotes teamwork and acts as role model 

• Attends all scheduled training sessions 

• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule 

• Adheres to the hotel's code of conduct and grooming & hygiene standards 

• Is seen as working hands-on, assists colleagues in crunch times; Walks the talk 

• Actively participates in briefings and meetings 

• Maintains a clean and orderly work area and promotes a safe working environment  

• Performs any additional duties as assigned 

 

Departmental 

 

• Greet guests in a friendly and courteous manner, welcoming them to the Hotel 

• Open automobile and assist guests from the automobiles or getting into automobiles 

• Assist Limo/Taxi drivers in unloading, loading and tagging of luggage for guests 

• Offer directions to guests to areas of the Resort by escorting towards the check in location, whether it be the Welcome Lounge, O Bar, or the guests’ villa 

• Ensure smooth flow of traffic in and out of the driveway 

• Issue valet claim tickets to all guests for valet parking and address them by name once known 

• Provide details resort tour and resort orientation with full knowledge and explanation of all outlets and guest services 

• Escort all arriving guests to their room, handling their luggage with care and efficiency and presenting the in-room orientation in compliance to Four Seasons Core Standards. Use and understanding of the necessary tools such as Opera Arrival Reports. 

• Assist departing guests with luggage, transportation requirements, etc. in compliance to Four Seasons Core Standards 

• Store and retrieve guests luggage and belongings when necessary and issue appropriate baggage claim tags  

• Luggage, Messages, Faxes and packages are delivered to guest rooms with urgency at all times in accordance to the Four Seasons Core Standards 

• Run errands for guests and the concierge staff 

• To call guests by their names and remember return guest's names 

• Assist the valet and limo staff in welcoming all arriving guests 

• Front Door, Front Drive, Storage areas to be kept free of debris and clutter at all times 

• Provide directions and general information to guests when required. 

• Must be aware of all operational hours, facilities and services available in the hotel 

• Coordinator role of dispatching guest calls and requests and treating them within the Four Seasons Standard 

• Review all materials concerning daily events, i.e., return guests, VIPs and function sheets and be well informed at all times 

• Assist the Guest Service Supervisor in any request with efficiency and urgency for the guest 

• Handle a guest room change request 

• Project an image of friendliness, professionalism and willingness to provide personalized services to guests and fellow employees at all times 

• Work closely with the Front Office, Valet and Limo drivers and assist in the arrivals and departures of guests 

• Ensure all buggies, buggy covers and materials are polished and kept clean at all times  

• Work closely with the overnight staff in ensuring a smooth arrivals and departures of the late night arriving and departing guests, as well as the early arrivals and departures 

• Remember the needs and requests of regular guests as well as names and preferences of return guests 

• Coverage of the front door at all times  

• Retrieve guest laundry from guest rooms and deliver it to the laundry 

• Ensure jogger's amenity is set-up daily during the day and evening in accordance to the Four Seasons Core Standards 

• During rain and cyclone, ensure there are enough umbrellas at the drive for guests and precautionary measures are taken, including but not limited to the placement of the floor mats 

• Responsible for the printing and delivery of newspapers to guest rooms should the front office need assistance 

• Perform tasks and duties as directed by the management of the hotel 

• The ability to secure cars and handle all keys properly 

• Project an image of friendliness, professionalism and willingness to provide personalized services to guests and fellow employees at all times 

 

• Special Requirements 

 

• Holds a diploma in Hospitality and/or 1 -2 years of relevant experience in 5 star hotels/resorts. 

• Ability to lift 23 Kilograms 

• Ability to drive a Buggy/golf cart 

• Proven leadership and supervisory experience. 

• Be computer literate  

• Requires reading, writing and oral proficiency in the English and French language. 

• Hospitable, outgoing & customer-oriented 

 

• Compliance Policies 

 

• Grooming Policy 

• Confidentiality Agreement 

• Policy Against Harassment 

• Electronic Systems Policy 

• Code of Business Conduct and Ethics 

• Employee Handbook Acknowledgement Form