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Group Account Sales Support Manager | Global Marketing & Sales
 

Hitachi is transforming to ensure sustainable growth and profitability in digital and green sectors by establishing a customer-centric business model. Part of this transformation is setting up global account management to better understand customer needs and increase Hitachi's market share.
 

This transformation is led by Global Marketing and Sales (GM&S) group, whose vision is to become our customers’ preferred partner of choice for their most critical challenges by providing impactful, sustainable solutions, delivered by experts spanning the full breadth of Hitachi’s portfolio.
 

As part of the transformation activities a global account management structure is in place to represent Hitachi’s voice to targeted customers, fully understanding their needs while increasing Hitachi’s share of wallet. The Group Account Support Manager will play a pivotal role in orchestrating sales strategies and operations to drive business growth.
 

Key focus will be developing targeted initiatives and ensuring seamless execution that leads to measurable business growth. Key focus area will be ensuring cross Business Unit collaboration and shaping a compelling value proposition aligned with our One Hitachi account plan.
 

What you’ll do
 

Customer Engagement & Strategic Workshops

• Lead the design and execution of customer-facing engagements, including:
  • Account planning workshops
  • Customer strategy sessions
  • Executive briefings and summits
• Translate customer priorities into structured engagement agendas and narratives
• Facilitate sessions to:
  • Identify business challenges
  • Align stakeholders
  • Co-create solution opportunities
• Ensure all engagements are outcome-driven, with clear linkage to revenue opportunities

Opportunity Shaping & Growth Enablement

• Support Group Account Managers (GAM) / Regional Account Manager (RAM) in shaping, coordinating, and tracking key opportunities; ensure governance gates, BU interlocks, and internal approvals are met.
• Convert customer discussions into clearly defined opportunity themes and pursuits
• Support GAMs/ RAMs in:
  • Structuring opportunities
  • Prioritizing high-value pursuits
  • Aligning internal stakeholders
• Help define “so what” for the customer and articulate value propositions

Cross-BU Collaboration & One Hitachi Orchestration

• Act as the central orchestrator across Business Units for strategic accounts
• Bring together relevant capabilities across:
  • Digital
  • Energy
  • Rail
  • Industrial
• Enable integrated solution positioning aligned to customer priorities
• Facilitate alignment sessions to ensure unified messaging and approach
• Understanding business offering portfolio in detail, specific to account needs and ability to connect and support the opportunity pipeline momentum.

Account Strategy Support (Customer-Centric)

• Support GAM in refining account strategy based on customer insights
• Maintain visibility of:
  • Customer priorities
  • Key stakeholders
  • Strategic themes
  • Strategic opportunities with measurable outcomes
• Ensure account plans are grounded in real customer conversations, not internal assumptions
• Understanding account key stakeholders’ relationship, mapping, networking and able to bridge offering values relevant to stakeholders.

Executive Engagement & Storytelling

• Support preparation for CXO-level interactions
• Develop:
  • Executive narratives
  • Customer-specific value propositions
  • Strategic discussion materials
• Ensure all engagement materials are concise, insight-led, and outcome-oriented

Post-Engagement Momentum & Follow-Through

• Ensure clear articulation of:
  • Next steps
  • Ownership
  • Opportunity pathways
• Drive momentum post customer interactions by:
  • Aligning stakeholders
  • Tracking strategic actions (light-touch, not operational reporting)
• Ensure continuity between engagements and deal progression

Continuous Improvement of Customer Engagement Model

• Capture best practices from customer engagements
• Contribute to building a repeatable “One Hitachi engagement model”
• To work with various consultants, third party service providers and ensure their deliverables are fully utilized and meets the purpose of account success.

What you’ll bring to the team

• Bachelor's Degree or Diploma in either Engineering or Business
• Experience in Sales & Marketing, either as an Account Manager, Sales Program execution or Sales Support Specialist
• Excellent communication skills with an ability to influence both internally and externally
• Attention to detail and ability to manage multiple deadlines simultaneously.
• Strong analytical ability to build relationships.
• Willingness and openness to travel up to 15%
• Cultural sensitivity and openness to work in an international business environment across all time zones

Our team 

Since its founding in 1910, Hitachi has supported the development of society and the improvement of people's lives. Throughout the world, Hitachi Group employees exemplify outstanding teamwork that transcends the boundaries of geographical regions and business fields. Together, we share the Hitachi group's identity and put it into practice worldwide. 

With a mission to deliver the best experience to employees and customers, you will be joining a global team setting the standard for excellence and innovation in Marketing and Sales (M&S).   

In pursuit of sustainable growth and profitability in the digital and green sectors, the Global Marketing & Sales transformation team, established in 2022, seeks to position Hitachi as a trusted partner for its customers.  

Our values 

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn’t impact your ability to do the job, including race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit: 

Wa – Harmony, Trust, Respect  

Makoto – Sincerity, Fairness, Honesty, Integrity  

Kaitakusha-Seishin – Pioneering Spirit, Challenge  

If, like us, you’re motivated by delivering first class services, thrive in a fast paced and supportive environment and want to help Hitachi drive social innovation, we’d love to hear from you.