Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success.

Your Role:

A strong appetite for continuous learning—covering new LC technologies, software solutions, and pharmaceutical analytical workflows—is essential. In addition to solid technical expertise, this customer facing role requires excellent communication skills, a proactive mindset, and a can do attitude to build trusted relationships with pharmaceutical clients.

Your main responsibilities include:

• Install and optimize hardware/software/network products and configurations as well as implements analytical method workflow solutions at customer sites.

• Diagnose and resolves product and application method performance problems.

• Performs maintenance, compliance verification and hardware & software customer training delivery.

• Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

• Address customer requests for service and communicate proactively before, during and after service.

• Collaborate with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.

• May deliver internal technical trainings, seminars and workshops for field engineers.

For this job, you must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites where you will be working.

Qualifications

• A completed university degree within the last 24 months in Chemistry, Biochemistry, Biotechnology or similar.
• Experience with computer/software/server connected equipment.
• You will need to be proactive and self-driven, as well as having curiosity and willingness to learn new products/ services.
• Strong soft skills capabilities for this customer facing role is mandatory.
• Full proficient of Spanish and high level of English.
• Driver's license

We offer:

• This full-time, permanent position, based in Catalonia or Navarra (Spain), is available as soon as possible. The role won’t be head-office based, but working remotely combined with the short/medium-distance travel to customer sites within your assigned geography area (a company car will be available to you)

• We will make sure you get all the training and development opportunities you need to become the best in your field, including learning about new hw, sw, application methods and workflows in Agilent’s state of the art demo facility.

• Outstanding company culture and career development opportunities in a position within an international organization, offering a dynamic working environment, with exciting challenges.

• Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance etc. are included in the benefit package.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

75% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support