Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Major Duties & Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Work requires regular interaction and coordination across CMPD, CFD, other City departments, and Mecklenburg County GIS staff. This position directly affects the reliability and accuracy of data supporting live police and fire dispatch operations, and provides technical leadership that shapes how GIS Analyst staff execute day-to-day public safety GIS work. Work requires providing guidance and technical direction to GIS Analyst staff supporting public safety. This position oversees work quality, training, and coordination of work assignments across police and fire GIS functions, without formal HR-line supervisory authority.

• Administers, upgrades, and patches enterprise ArcGIS Server/Enterprise infrastructure supporting police and fire CAD systems
• Administers multiple geodatabases, including user access, roles, and permissions, across public safety GIS systems
• Sets standards and provides quality control oversight for GIS data feeding CAD systems for both police and fire, including data maintained by other City and County departments
• Coordinates and maintains Mecklenburg County ESInet boundary data for NextGen911, covering police, fire, EMS, and PSAP boundaries, and serves as the primary liaison to county and partner agency GIS teams
• Provides technical guidance, mentorship, and work direction to GIS Analyst staff supporting police and fire, including training, reviewing work quality, and coordinating work assignments across both departments
• Serves as escalation point for GIS/CAD issues that cannot be resolved within the regular update cycle and require immediate correction to avoid impacting live dispatch operations
• Liaises with CAD users and support teams to test and coordinate deployment of CAD/GIS updates, ensuring changes are validated before pushing to production dispatch environments
• Designs and maintains scripts, services, and automation (Python/arcpy, SQL) supporting GIS Analyst workflows across public safety applications
• Creates and maintains ArcGIS Online (AGOL) applications and dashboards supporting police and fire operations
• Represents public safety GIS needs in cross-departmental planning, coordinating with I&T leadership, CMPD, and CFD stakeholders on technology goals and initiatives
• Provides GIS support to emergency management planning and preparedness, including pre-incident mapping, hazard and vulnerability analysis, critical facility and infrastructure data, and geospatial products supporting emergency operations plans, directly or through assigned Analyst staff
• May participate in emergency management exercises, training, and after-action review
• May be called upon to assist with GIS functions in support of emergency management during a declared emergency, including situational awareness mapping, damage assessment support, and ad hoc analysis requested by incident command
• May be required to work extended or irregular hours during a declared emergency
• Performs related work as required

Knowledge Sills & abilities:

• SQL and database administration principles
• Esri application suite, including ArcGIS Server, Enterprise, and Online
• Topology principles and spatial data management
• CAD systems and public safety data standards supporting police and fire dispatch
• System architecture, workflow design, and implementation protocols
• Providing technical guidance and mentorship to other staff
• Interpersonal skills necessary to develop and maintain effective working relationships across departments
• Project management and coordinating competing priorities
• Troubleshooting and analysis
• Customer service
• Exercise independent judgment to resolve issues affecting live public safety dispatch operations
• Communicate effectively, both orally and in writing, with technical and non-technical staff
• Provide direction and review work quality for GIS Analyst staff
• Maintain confidentiality of information and professional boundaries
• Meet schedules and deadlines across multiple concurrent priorities

Minimum Qualifications

• High school graduate or equivalent and seven (7) years relevant experience.
• OR
• 2 Year College Degree and five (5) years of related work experience
• OR
• Bachelor's Level Degree and three (3) years of related work experience
• OR
• an equivalent combination of education and relevant experience that provides the necessary knowledge, skills, and abilities to successfully perform the essential job duties.

Preferred Qualifications

• Three (3) to five (5) years of experience in geospatial analysis, including prior experience with Esri products
• Experience administering enterprise GIS infrastructure (ArcGIS Server/Enterprise) preferred
• Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.