Position Summary

Construction Resources is seeking a strategic, results-driven General Manager to lead and oversee operational performance across its Glass Division. This individual will be responsible for driving efficiency, profitability, quality, safety, and customer satisfaction across glass operations, including fabrication, installation, service, scheduling, project coordination, and warehouse functions, as applicable.

The General Manager will work closely with sales, project management, field teams, and executive leadership to ensure projects are completed safely, accurately, on schedule, and within budget. This role requires a hands-on leader who can develop strong teams, implement scalable processes, manage financial performance, and identify opportunities to improve operational execution and support business growth.

Key Responsibilities

Operational Leadership & Execution

• Oversee day-to-day operations for the Glass Division, ensuring efficient coordination across fabrication, installation, service, scheduling, and project execution.
• Establish operational priorities, performance standards, and accountability measures to support business objectives.
• Monitor project workflows from order intake and measurements through material procurement, fabrication, delivery, installation, and final completion.
• Identify operational bottlenecks, scheduling challenges, and process inefficiencies; implement solutions to improve productivity and turnaround times.
• Standardize operating procedures and best practices across applicable teams and locations.
• Ensure adequate staffing, equipment, materials, and resources are available to meet customer demand and project commitments.

Financial Performance & Business Growth

• Develop and manage operating budgets, monitor expenses, and drive profitability across the Glass Division.
• Evaluate key financial and operational metrics, including revenue, gross margin, labor costs, productivity, rework, material waste, and project profitability.
• Identify opportunities to improve margins, control costs, and maximize operational efficiency without compromising quality or customer service.
• Partner with sales and executive leadership to support business growth, capacity planning, forecasting, and strategic initiatives.
• Review operational performance regularly and develop action plans to address performance gaps and improve results.

Team Leadership & Development

• Lead, develop, and support operations managers, supervisors, project coordinators, installers, fabricators, and other team members.
• Establish clear expectations, goals, and performance metrics while fostering a culture of accountability, collaboration, and continuous improvement.
• Coach and develop leaders to strengthen team performance, improve decision-making, and build internal talent.
• Evaluate staffing needs and workforce capacity to support current operations and future growth.
• Partner with Human Resources and Talent Acquisition on workforce planning, recruiting, onboarding, retention, and employee development.

Project Management & Customer Satisfaction

• Ensure projects are completed accurately, safely, on schedule, and within established budgets and quality standards.
• Partner with sales, estimating, project management, and customer-facing teams to ensure a smooth transition from sales through project completion.
• Establish effective communication and escalation processes for project delays, installation challenges, material issues, and customer concerns.
• Oversee resolution of customer complaints, service issues, warranty claims, and installation deficiencies.
• Drive accountability for quality workmanship, accurate measurements, proper material handling, and timely completion of work.
• Build strong working relationships with customers, builders, contractors, developers, designers, vendors, and internal business partners.

Safety, Quality & Compliance

• Promote a safety-first culture across warehouse, fabrication, transportation, and field installation operations.
• Ensure compliance with applicable workplace safety requirements, company policies, and relevant building codes and industry standards.
• Oversee quality-control practices to minimize errors, rework, material damage, and installation deficiencies.
• Ensure appropriate training, equipment, and procedures are in place for safe handling, fabrication, transportation, and installation of glass products.
• Investigate operational incidents and recurring quality issues and implement corrective actions.

Process Improvement & Cross-Functional Collaboration

• Evaluate existing workflows, systems, and operating procedures to identify opportunities for improvement.
• Implement processes and tools that improve visibility into project status, scheduling, labor utilization, inventory, and operational performance.
• Partner with sales, finance, procurement, warehouse, and executive leadership to align operational execution with business priorities.
• Use reporting and performance data to identify trends, forecast capacity needs, and support informed decision-making.
• Lead change initiatives that improve consistency, scalability, accountability, and overall business performance.

Qualifications

• Bachelor's degree in business administration, Operations Management, Construction Management, or a related field preferred; equivalent relevant experience will be considered.
• Significant experience in operations leadership, preferably within the glass, glazing, construction, building materials, specialty contracting, or installation services industry.
• Demonstrated success managing multiple operational functions, teams, and competing business priorities.
• Strong understanding of project execution, scheduling, labor management, inventory control, quality assurance, and customer service.
• Proven ability to manage budgets, analyze financial performance, control operating costs, and improve profitability.
• Experience leading and developing managers, supervisors, and frontline employees.
• Strong problem-solving, organizational, communication, and decision-making skills.
• Ability to interpret operational and financial reports and translate performance data into actionable improvements.
• Proficiency with business systems, project management tools, and Microsoft Office applications.
• Ability to balance strategic planning with hands-on operational leadership in a fast-paced environment.

Preferred Qualifications

• Experience overseeing glass fabrication, commercial or residential glazing, shower enclosures, mirrors, glass doors, storefront systems, or related specialty glass products.
• Familiarity with construction drawings, measurements, estimating, material takeoffs, fabrication processes, and installation requirements.
• Experience managing field installation teams, service operations, project schedules, and subcontractor relationships.
• Experience leading operations across multiple locations or business units.
• Demonstrated success implementing process improvements that increase productivity, reduce rework, improve customer satisfaction, and strengthen margins.

Key Competencies

• Strategic and operational leadership
• Financial and business acumen
• Team development and accountability
• Process improvement and execution
• Customer-focused decision-making
• Cross-functional collaboration