We are hiring a Software Engineer for our Customer Success team. As an outcome-based team with a north star of Net Revenue Retention (NRR) you will be directly connected to our customers, and your code changes will directly impact the value that our customers get from our advertiser platform.

You

You will be responsible for writing clean, secure and well-tested code. You follow best-practice guidelines and help to improve them. Your code is open by default and easy for others to reuse. You are part of a team and with the team extend, maintain and operate assigned parts of our platform.

You have an understanding of the user needs within your service and work with the product manager, UX, and other team members to create technical solutions. You lead the entire lifecycle of a service or product, from understanding customer problems through development and deployment to support and maintenance.

You show an understanding for deadlines, find pragmatic solutions and are proactive in raising potential risks.

You will help the team in solving the challenges that arise as our business grows and develops; working together to ensure the service continues to meet the needs of our business and its customers.

The Team

The Customer Success team is a newly established team and this gives you the opportunity to do more than design and create great software. We’ll need you to support your new colleagues, influence and contribute to ways of working and best practices, and establish the culture in this new team from the beginning. 

For your growth, you'll have access to the O'Reilly learning platform, plus hackathons and cross-team initiatives that offer plenty of opportunities to learn from people in the many other teams across Awin's engineering organisation.

Skills & Expertise

Your technical skills are as important to us as your soft skills. We are interested in people who are open, enthusiastic, and keen to contribute positively to the culture of the team.

As the Customer Success team, we need engineers who demonstrate they think about the customer and how their work impacts them.

As a team, we are passionate about continuous improvement, and are seeking people who can demonstrate a growth mindset and how they have learnt from mistakes.

We value everyone’s opinion and experience as much as we value delivering and team cohesion, and we consider a challenge and commit mindset to be crucial to balance these.

Technical Skills

Required
You can:

• Build and run cloud services on AWS (eg. Lambda, ECS, S3, DynamoDB, MSK) using Terraform, Node.js, Typescript, Java and Spring Boot, and Docker
• Build user interfaces with a modern frontend framework (ideally Angular)
• Lead the design of services in a microservices architecture
• Responsibly use AI tools to help you and your team move faster, while still owning the quality of the result
• Test at several levels (eg. unit, integration, contract and smoke)

Should have
You can:

• Work as part of a Scrum team
• Apply your knowledge of information security, secure design, and seure coding practices
• Monitor and traoubleshoot services in production
• Work effectively with other engineering teams to get things done

Nice to have
You can:

• Use TDD and pair programming to build software
• Write the occasional line of PHP code

• Flexi-Week: We prioritise your mental health and wellbeing by offering you a four-day Flexi-Week (with one lighter or completely disconnected day per week) at full pay, with no reduction to your annual holiday allowance.
• Flexi-Office: We offer an international culture and flexibility through our hybrid working model, designed to foster collaboration, trust, and autonomy.
• Work Expense Contribution & Remote Working Furniture: You will receive a monthly allowance to cover part of your running costs, as well as a furniture package to support you in setting up a comfortable workspace at home.
• Private Medical Insurance: Comprehensive coverage for a range of health, vision and dental treatments.
• Meal Vouchers: Daily support for your lunch expenses.
• Screen Working Glasses: We offer a subsidy towards the cost of glasses required for screen work.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Awin is part of the Axel Springer group. Learn more at axelspringer.com/en/, and explore the Axel Springer Essentials here: axelspringer.com/en/inside/the-essentials-what-we-have-adapted-and-why  

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

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