Job Description

JOB DESCRIPTION

The Food Safety & Quality EM & SCQM Quality Officer is responsible for managing a portfolio of External Manufacturers across Western Europe, supplying both locally and globally to regions including North America, Asia, the Middle East, and Latin America, with an annual spend of more than €10M.

More than 100 SKUs are produced, ranging from meal kits, fruit drinks, granulated coffee, vinegar, and potato products, with many belonging to well-known local brands such as Honig, Karvan Cévitam, Koninklijke De Ruijter, and Roosvicee.

This position also includes managing various supplier portfolios, ranging from egg products to cereals, with suppliers located across Europe.

The FSQ EM & SCQM Quality Officer will protect and manage the food safety and quality of products by:

• Auditing external manufacturers and suppliers against the Kraft Heinz Quality Risk Management Programme (Q-RMP) requirements.
• Implementing and following up on action plans.
• Contributing to effective investigations and outcomes related to quality incidents and internal and external complaints.
• Supporting relevant New Product Development (NPD) and Value Engineering (VE) projects from a Quality Assurance standpoint.
• Collaborating with the FSQ EM team, Global FSQ team, and internal factories in a supportive or partnering role.

PURPOSE OF THE JOB

Supply Chain Quality Management

• Manage, within a defined portfolio, the quality and food safety of materials supplied to Kraft Heinz production sites.
• Audit suppliers for approval and maintenance purposes and act as the interface with these suppliers.
• Manage the new supplier approval process and risk assessments across portfolios in line with Kraft Heinz procedures.
• Maintain the integrity of supplier information using approved Kraft Heinz ways of working and system tools.
• Monitor and manage supplier non-conformities and issues and drive continuous improvement.
• Assess supplier reviews at the European level for each portfolio managed.

External Manufacturers

• Audit, manage, and develop all activities related to Food Safety & Quality (FSQ) of external manufacturers, including licensees if required.
• Help identify, support, and develop key quality projects related to Kraft Heinz NPDs within the zone.
• Support and drive improvements in activities associated with external manufacturers.
• Support the specification approval process and specification management by helping vendors meet Kraft Heinz requirements.
• Manage and keep procedures and other relevant documentation up to date.
• Support internal stakeholders, including Planning, Production, Purchasing, Site QA, R&D, and Export, to guarantee and improve the expected service level and other required KPIs.
• Perform assigned tasks in accordance with all Kraft Heinz FS&Q, Environmental, Health & Safety, and Ethical & Human Resource policies, programs, and goals.

Quality Administration

• Oversee the quality inspection process for products supplied by external manufacturers.
• Ensure timely product release approvals following quality control checks and compliance with company standards.
• Manage product blocks and releases in the ERP system based on inspection results for externally manufactured products.
• Input monthly sales and complaint data to generate comprehensive reports for analysis and performance reviews and distribute these reports to external manufacturers.
• Extract vendor-related issues from the ERP system to provide monthly reports detailing vendor performance issues.

QUALIFICATIONS & TECHNICAL COMPETENCIES

Education & Knowledge

• Degree-level education, or equivalent, in a scientific or technical discipline.
• Medium-level quality management experience.
• Good knowledge of quality systems, such as HACCP, ISO, or equivalent GFSI standards.
• Fluent in English.
• Valid driver's license.

Technical Skills

• Background in food quality, food technology, microbiology, and/or agronomy.
• Strong knowledge of food safety and quality principles.
• Ability to communicate clearly, both verbally and in writing.
• Ability to work effectively under pressure, for example, during potential recall situations.
• Ability to navigate a complex business environment.
• Strong negotiation, influencing, communication, project management, and presentation skills.
• Persistent and convincing approach.

Experience & Competencies

• Medium-level quality management experience.
• Experience and skills necessary to lead and motivate suppliers and external manufacturers to comply with Kraft Heinz requirements.
• Ability to work autonomously and with minimal supervision.
• Proactive and collaborative approach to teamwork.

Location(s)

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.