A place to begin. A place to belong.

Great hospitality is personal. It lives in the people who notice, care and lead the way. At Domes Resorts, we create moments our guests never forget and a workplace where talented people make their mark and build lasting careers.

We are one of the most awarded lifestyle hospitality groups in Greece and one of the fastest growing in Europe, with new openings almost every year. A growing portfolio of distinctive brands, affiliations with Marriott and Hilton, and handpicked destinations from Crete, Rhodes, the Ionian Islands, Chalkidiki and the Cyclades to Athens, Portugal and Spain.

Join us as our Front Office Manager at Domes Novos Santorini. Bring your passion, humility and perseverance. We will help you grow from there: real responsibility, the chance to move across brands and destinations, and a team that values your voice, invests in your growth and celebrates your wins.

About the role

As Front Office Manager at Domes Novos Santorini, you will lead all front office operations so that every guest enjoys warm, efficient service. You will manage the front desk team, work closely with other departments, handle guest issues and act as the main point of contact for our guests, always looking for ways to make their stay even better.

What you will do

Guest service

• Ensure warm and professional guest service throughout every stay.
• Address guest questions, complaints and requests promptly and effectively.
• Resolve issues proactively and anticipate potential service gaps.
• Monitor guest feedback and work to improve service standards.
• Upsell room upgrades and additional services to grow revenue.
• Promote hotel facilities such as restaurants, bars and the spa.

Front desk operations

• Supervise daily front desk activity, including check in, check out and reservations.
• Make sure hotel systems such as Opera and booking software are used accurately and efficiently.
• Monitor room availability and occupancy and coordinate with housekeeping on room readiness.

Team leadership

• Recruit, train and motivate the front office team, including reception, concierge and bell team, to deliver high service standards.
• Plan shifts to ensure full coverage at all hours of operation.
• Run regular team meetings and ongoing training on hotel policies and guest service best practice.
• Handle performance reviews, disciplinary matters and team development.

Finance and administration

• Monitor daily transactions, including room charges, payments and deposits.
• Make sure billing procedures are followed and resolve any discrepancies.
• Manage the front office budget and supplies.
• Prepare reports on occupancy, revenue and guest feedback for senior management.

Coordination with other departments

• Work closely with housekeeping, maintenance and other departments for smooth operations and guest satisfaction.
• Coordinate VIP and group bookings so all special requirements are met.
• Keep communication clear between departments on guest needs and operational updates.

Compliance and safety

• Ensure compliance with health and safety regulations, fire safety procedures and hotel policies.
• Handle emergencies effectively and apply crisis management protocols when needed.
• Stay up to date with hotel policies, industry trends and best practice.

Requirements

What you will bring

Essential

• At least 3 to 5 years of experience at a hotel front desk or in guest service, including 1 to 2 years in a management role in luxury hospitality.
• Proficiency in hotel management systems such as Opera.
• Good spoken and written English.
• Exceptional organisational and time management skills, and the ability to multitask.
• Excellent communication and interpersonal skills with guests and colleagues.
• Problem solving and conflict resolution skills, and the ability to handle guest complaints professionally.
• Knowledge of health and safety regulations.
• The ability to work in a fast paced environment and stay professional under pressure.
• Flexibility to work outside standard hours, including weekends and public holidays during the operational season.

Desirable

• A degree or diploma in hospitality management, business administration or a related field.
• A second language.

Benefits

What we offer

• Competitive salary and benefits (shared before your first interview)
• Continuous training and development opportunities
• Career mobility across our brands and destinations
• A friendly and supportive work environment

Pay Transparency

All candidates invited to interview will be informed of the starting salary range for the role before their first interview. The starting salary is set within this range on the basis of objective, gender-neutral criteria related to the requirements of the role. In line with Greek Law 5316/2026 on pay transparency, we will not ask about your current or previous salary at any stage of the selection process. All information provided to candidates will be made available in a format accessible to persons with disabilities, taking into account their specific needs.

Equal Opportunity and Equal Pay

Domes Resorts is an equal opportunity and equal pay employer. We believe in building a diverse team and nurturing an inclusive, people-first culture where everyone can grow and belong. We are committed to equal pay for equal work or work of equal value, and to non-discrimination on any ground, including gender, gender identity or characteristics, sexual orientation, age, disability or chronic illness, race, colour, national or ethnic origin, descent, religious or other beliefs, family or social status, or any other ground protected under applicable law.

All applications will be handled in strict confidentiality.

Your career, your journey. We are with you every step of the way.