Front of House Team Leader

Kingston FWC | Customer Service | Permanent | Full time |
Up to £29,473.60 per annum, depending on skills and experience  

Excellent company benefits

40 hours per week

Making a great first impression is really important to us at Nuffield Health. We are looking for the right person to join us at our Kingston Fitness & Wellbeing club, in a leadership capacity to help greet our members and visitors to the club. It is key for us that you have both the confidence and empathy to provide excellent customer service, to a variety of members.

As a Front of House Team Leader you will be responsible for managing a front of house team, delivering and ensuring professional customer service levels, whilst maintaining operational standards. You will be responsible for the smooth running of our reception team and meeting member expectations.

Role & Responsibilities:

• Management and leadership of the reception team.
• On-going review of the Reception team and leading development including PDR’s and task assignments.
• Ensuring delivery of Nuffield Health Service standards to members, guests and prospective members at all times.
• Dealing with member complaints and queries in a prompt manner to ensure positive resolutions.
• Ensuring smooth running of all membership administration processes.
• Ensuring the brand standards of Nuffield Health are maintained consistently.
• 2 duty manager shifts per week.
• Ensuring the brand standards of Nuffield Health are maintained consistently.

Our ideal candidate will have the following credentials:

• Have a proven operational background within the leisure or hospitality industry, or another equally operationally challenging sector.
• Be enthusiastic, have excellent communication skills, collaborative spirit as well as a ‘can do’ attitude.
• Have the ability to get to grips with our business quickly.
• Have a keen eye for detail.
• Be PC / computer literate.
• Be a capable swimmer so you can cover lifeguard breaks (training provided)

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.