About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world class employee experience and company culture.

About the location:

Nile side Egyptian glamour; a sleek setting, our Hotel embodies modern Cairo and its unique cosmopolitan flare. On one side, the Nile glistens in the sun; on the other, a garden view buzzes with life. This stunning r hotel opened in 2002 and has a combination of classic hotel design. Our hotel is connected to a shopping mall, it has 269 unit, a heated swimming pool, Spa and Fitness Center, and 11 food and beverage venues.

Four Seasons Hotel Cairo at The First Residence is flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the center of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our newly opened First Nile Boat, offering panoramic Nile views and brilliant international cuisine.

Rooms Controller

Four Seasons Hotel Cairo at The First Residence

Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced [Rooms Controller] who shares our passion for excellence and is enthusiastic about creating the ultimate experience.

About the role:

Rooms Controller who shares our passion for excellence and is enthusiastic about creating the ultimate experience. 

What You Will Do 

- Assign rooms according to guest requests and preferences whenever possible.

- Pre-register designated guests and prepare key packets.

- Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.

- Confirm reservations and cancellations. Review out-of-order rooms daily.

- Ensure rates match market codes and document exceptions.

- Verify and adjust billing for guests.

- File guest paperwork or documentation.

- Set up/process all guest check-ins/check-outs.

- Activate room keys.

- Secure valid payments.

- Identify any over-commitments. Perform duplicate reservation checks; block rooms.

- Run daily reports.

- Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

- Coordinate tasks and work with other departments.

- Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals.

- Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems.

What You Bring

• Requires a working knowledge of division operations.
• Working knowledge is generally learned on-the-job.
• Requires ability to operate computer equipment and other [Department] systems.
• Requires reading, writing and oral proficiency in the English language.
• More than 1 year experience.
• Native Arabic Speaker
• Have authorization of citizenship

What We Offer:

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary dry cleaning for employee uniforms/ business attire.  
• Complimentary employee meals
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals.
• Dental and medical/disability/life insurance
• Retirement pension plan
• Employee service awards
• Annual employee party/social and sports events

Schedule & Hours

Full–time job with 5 working days a week. For Supervisor & Managers

Full–time job with 44 working hours a week. For Line Employees