About the Role:

As a Front Desk Agent, you will be the first and last impression of Four Seasons Nashville. You will welcome guests with genuine hospitality, create meaningful connections, anticipate needs, and deliver personalized experiences throughout every stage of the guest journey. This role is part of the Front Office team and reports to the Front Office Manager.

What You Will Do:

• Welcome and register guests, explain accommodations, and establish payment methods.

• Facilitate seamless check-in and check-out experiences with accuracy and professionalism.

• Respond thoughtfully and efficiently to guest requests, providing personalized recommendations and solutions.

• Build meaningful guest relationships by understanding preferences and creating memorable experiences.

• Coordinate guest services including dining reservations, transportation arrangements, local experiences, and special requests.

• Handle guest communications via phone, email, chat platforms, and in person.

• Resolve guest concerns promptly while maintaining Four Seasons service standards.

• Process packages, messages, mail, and other guest-related correspondence accurately.

• Collaborate with internal departments to ensure a seamless and elevated guest experience.

• Maintain current knowledge of Nashville attractions, restaurants, entertainment venues, and local experiences.

• Utilize Opera PMS, guest recognition platforms, and other hotel systems to support daily operations.

• Support additional projects and responsibilities as assigned.

What You Bring:

• Previous Front Desk, Front Office, Concierge, or guest-facing hospitality experience preferred.

• Luxury hotel experience is considered an asset.

• Strong communication and interpersonal skills with a genuine passion for guest service.

• Ability to remain calm, professional, and solution-oriented in a fast-paced environment.

• Excellent attention to detail and organizational skills.

• Strong computer proficiency and experience with hotel property management systems is preferred.

• Knowledge of the Nashville market, attractions, and local experiences is a plus.

• Flexibility to work rotating shifts, including evenings, weekends, and holidays.

What We Offer:

• Competitive wages and comprehensive benefits package, including Medical, Dental, Vision, Life Insurance, Disability Coverage, and 401(k).

• Paid vacation, holidays, and sick time.

• Outstanding training, learning, and career development opportunities.

• Complimentary employee meals during shifts.

• Complimentary uniforms and uniform care.

• Employee Assistance Program.

• Exclusive Four Seasons Employee Travel Program with discounted stays worldwide.

• A diverse, inclusive, and engaging work environment where you are encouraged to bring your authentic self to work.

• Employee celebrations, recognition programs, and engagement events throughout the year.

Schedule & Hours:

This position requires flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays based on business needs.

Visa Requirements:

Authorization to work in the United States is required for this position. Four Seasons does not sponsor work authorization for this role.