Friends Place provides hope, support, and healing by offering personalized consultation for patients of all ages that are experiencing appearance changes following cancer treatment. Services include but are not limited to fittings for wigs, post-breast surgery bras and protheses, and compression garments. Reporting to the Retail Manager, the Friends Place Practice Coordinator I provides scheduling and customer service to patients and visitors of Friends Place; Receives and directs patient inquiries; Schedules patients for fitting appointments; Checks patients in and out, including POS transactions and handling cash; Responsible for providing superior customer service.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 

PRIMARY DUTIES AND RESPONSIBILITIES:

• Schedules fitting appointments according to department guidelines for new and existing patients

• Receives and directs incoming requests for patients orders and service requests

• Communicates general program-specific and insurance referral information to callers/patients within the scope of knowledge

• Provides superior customer service to all patients, family members, physicians and staff according to DFCI Customer Service Standards

• Performs front desk check-in and check-out functions

• Greets patients, families and visitors promptly in a welcoming and courteous manner. Directs patients to appropriate waiting areas, fitting rooms, and other patient care areas

• Assists patients with product selection, mastectomy products, compression garments, wigs and over the counter merchandise. Places special product orders for patients

• Processes sales transactions accurately and efficiently according to established policy and procedure using a Point-of-Sale (POS) system, including handling cash

• Performs daily reconciliation of payments received. Safeguards payments and receipts according to established procedures. Prepares cash and checks for deposit

• Maintains sales floor for cleanliness and safety, per Dana-Farber Cancer Institute Policy and Procedure. Notifies appropriate personnel of equipment, supplies, or patient care areas that require cleaning or repairs

• May work with providers and support staff at various institutions (DFCI, BWH, Emerson, etc.) to confirm prescriptions

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

EEO Poster

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Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

$44,700.00 - $52,000.00