Are you a French speaker with a passion for technology, health, and helping people? Mercier Consultancy is looking for a French-Speaking Fitbit Support Specialist to join a world-leading technology company in Sofia, Bulgaria.

This is your opportunity to build an international career while supporting users of one of the world's most recognised wearable technology brands. If you enjoy solving problems, delivering exceptional customer service, and working in a dynamic multicultural environment, we'd love to hear from you!

Your Responsibilities

• Provide exceptional customer support to French-speaking Fitbit users via phone, email, and chat.
• Assist customers with device setup, syncing, troubleshooting, and account-related enquiries.
• Help users understand Fitbit features, apps, and health tracking capabilities.
• Resolve technical issues efficiently while ensuring a positive customer experience.
• Accurately document customer interactions using internal support systems.
• Work closely with colleagues and technical teams to deliver fast and effective solutions.

Requirements

• Fluency in French language for daily communication with customers
• Good command of English (B1 or similar) for training and internal communication
• Basic understanding of iOS and Android OS use/features
• Demonstrating empathy
• Desire to help customers as best as possible and willing to contribute to the team’s success / be a team-player 
• Result-oriented with personal performance
• Friendly and outgoing personality
• Looking for a long-term employment

Benefits

• Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Fully paid training 
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses