Euromaster is hiring!

Missions : 
- Dunning & Payment Analysis: Analyzing account balances and issuing dunning letters to anticipate bad debt and highlight overdue invoices.

- Account Holds & Releases: Managing account statuses by applying blocks or releasing holds based on payment performance and risk level.

- Credit Limits: Reviewing, adjusting, and updating customer credit limits in accordance with company policy.

- Inbound Support & Guidance: Handling incoming calls and emails from Centers, Sales teams, and customers regarding credit issues, and explaining payment conditions required to unblock accounts.

- Dispute & Litigation Management: Identifying reasons for payment issues, coordinating with internal teams to resolve blockers, and creating, escalating, and tracking litigation files for unresolved cases.

- Refunds : Processing customer refund requests.

Key Expected Achievements

• Language & Communication Proficiency: Fluent French to handle high-volume email workflows and answer incoming phone calls from customers and internal teams professionally.
• High Email Responsiveness: Efficient, accurate, and timely email management to ensure fast resolution of all incoming inquiries and requests from Centers, Sales, and clients.
• Reduced Overdue Exposure: Effective monitoring of dunning schedules to minimize high-risk aged balances and prevent overdue accumulation.
• Accurate Account Control: Strict, timely execution of full customer account blocks and releases to protect cash flow while maintaining service continuity.
• Timely Litigation Management: Timely creation, thorough tracking, and seamless handoff of litigation files to external collection partners and legal entities

 #LI-DNI

What we’re offering:

●        Competitive salary + performance bonus

●        Christmas, Easter & International Women’s Day bonuses

●        Life insurance coverage

●        Financial support for life-celebration events

●        7Card – sport & wellness access

●        Private medical care + 24/7 medical hotline

●        Meal tickets + canteen subsidy

●        Unlimited access to learning platforms, trainings & conferences

●        Extra vacation days based on length of service

●        Birthday day off – celebrate yourself

How we recruit:

Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

●        We have a HR Screen

●        We hold assessments to evaluate your language skills and competencies

●        We meet in a face-to-face (or online, depending on the context) interview with an expert and the hiring manager

About us:

Euromaster is a wholly owned Michelin’s Group subsidiary.

Our mission is to offer tires services and fast-fitting maintenance to drivers and fleets, with no compromise on safety.

• For all businesses and all consumers
• For all types of vehicles
• Offering a full range of products and services

9500 employees and 1771 franchisee partners are committed to delivering a best-in-class experience for drivers and fleets.

Our actions and interactions are driven by our core values:

Honesty, Customer Care & Expertise