• Operate and maintain the C3 AI Platform in the customer's disconnected, on-premises environment, maximizing uptime.
• Respond to incidents and outages: diagnose root cause, restore service, and document findings.
• Monitor system health and build alerting and automation to prevent recurrence.
• Plan and perform upgrades and patches using offline artifacts.
• When operations are steady, contribute to application development and enhancements, using your on-site proximity to the customer to gather feedback, understand use cases, and translate needs into requirements.
• Surface technical risks and work with product, engineering, and SRE teams to improve product quality.
• Occasionally travel to visit C3 AI offices or other customer sites.

• Bachelor’s degree in a STEM field or equivalent professional experience.
• Software development experience with JavaScript and Python.
• Experience with scripting or programming (Python or Bash preferred) to automate and monitor systems.
• Excellent problem-solving, critical thinking, and communication skills.
• Experience working in a customer-facing role.

• Demonstrated experience in deploying, managing, and operating scalable and fault-tolerant Kubernetes-based infrastructure, especially on-prem.
• Expertise in Linux operating systems, networking, and database concepts.
• Experience with Git or other version control software.
• 2+ years of professional software development experience with object-oriented programming languages.

Security and work environment

• This role is performed full time on-site in a secure government facility.
• Requires U.S. citizenship, an active Secret clearance, and the ability to obtain additional program access.
• Program access involves an enhanced security review, which may include review of foreign contacts, foreign travel, and finances. Ongoing reporting obligations apply.
• Program access is expected to take 3-6 months. During this time, training will be conducted, including regular travel to our Tysons, VA office.