The Food Service Supervisor performs and directs overall restaurant management. The ideal candidate is an energetic leader who displays operational excellence in every area, as well as trains employees. S/he will be responsible for inventory, ordering, and money control systems and will be the point person for marketing initiatives. Also, s/he sets the tone, stays calm under pressure, inspires a customer-oriented team, and creates a culture of respect and collaboration. As a supervisor, s/he must be flexible to do all kinds of shifts and willing to migrate to Canada.
Summary of Responsibilities:
Communicates changes in food preparation formulas, standards, etc. to staff.
Ensures that all local and national health and food safety codes are maintained, and company safety and security policies are followed.
Maintains business records as outlined in the Subway® Operations Manual. Analyzes business records to increase sales.
Supports local and national marketing initiatives.
Able to prepare or assemble required ingredients for preparing standard receipts. These may include a portion of beef, pork, fish, and poultry.
Identifies and contacts prospective customers to promote sales.
Plans special events and promotions.
Organize stock and equipment, order supplies, and oversee office maintenance, cleanliness, and security
Plan and work on budgets, maximize profits and achieve sales targets
Establish work schedules and procedures
Recruit new team members, train and develop existing staff on sanitation and safety procedures
Ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
Maintaining orderly records. Record sales and wage costs on an hourly basis. Record stock usage and waste. Record maintenance and repairs.
Ensure high standards of customer service are maintained
Handle customer complaints and queries
Implement branded promotional and sales campaigns or devise your own promotional campaigns
Prepare reports and other performance analysis documentation
Undertake activities that comply with the company's corporate social responsibility programs.
Preparing work schedules to meet our labor cost goals and problem solve short notice staff changes.
Desired Skills & Competencies
Can comfortably work in a variety of physical needs (Sitting, standing for extended periods of time, walking, lifting, bending, crouching, kneeling)
Pays attention to detail and is not afraid to coach on sanitation and safety procedures
Exceptional customer service and interpersonal skills
Ability to communicate effectively
Ability to deliver an exceptional guest experience while promoting the team to do the same
Ability to supervise - between 5 - 7 staff at a time throughout various areas of the restaurant
Open availability including evenings and weekends
Minimum Requirements
Senior High School graduate or equivalent (10+2)
Completion of a community college program in food service administration, hotel and restaurant management, or related discipline or several years of experience in food preparation or service
Preferably 3 years of Food Services management experience or comparable experience
Willing to migrate and work in Canada
Job Type: Full-time
