Essential Job Functions:

• Inspect a minimum of one written room inspection per housekeeper/house person daily to ensure the highest cleaning standards are met.
• Must complete a House ware Checklist for every checkout room. 
• Inspect all VIP’s and Special Attention rooms, ensuring that all special requests and amenities are ready for arrival.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Ensures all team members meet the attendance guidelines of the job and adhere to all departmental and company policies.
• Expedites and oversees special requests from the Front Desk / Rooms Controller.
• Check for maintenance work orders and complete the required MP2 report.
• Responsible for overseeing the PM Program on assigned floors, and follow thru on any issues in the rooms.
• Clearly communicate to Department Staff the service and performance standards, and Motivate, Monitor and evaluate individual performance compared to the standards.  
• Monitors job performance daily of GRA, House Persons and Shampoo Porters.
• Issues and monitors projects for House persons, GRA and Shampoo Porters.
• Inventory supplies in locker rooms on a daily basis.
• Lead and Develop department staff to successfully achieve the service and performance standard of the department.
• Executes issues notices of disciplinary action, issues probationary and yearly evaluations.
• Conducts and or assists in all training sessions.
• Coaches and counsels all hourly team members with guidance of department managers.
• Maintain organization of housekeeping areas.
• Displays an engaging personality that attracts guests with an always present smile, clear voice, and willingness to initiate conversation without prompting.
• Providing a warm and sincere greeting and farewell while recognizing guest’s appropriately and by name whenever available.
• Exhibiting a sincere desire and compliance to all guest requests.
• Thorough knowledge of the property and able to give clear and concise directions to guest inquiries.
• Takes ownership of situations or tasks by fully understanding the issue, asking for help when needed, communicating progress, and delivering results effectively and efficiently.
• Follow the lead of Housekeeping Manager and accept any additional tasks and assignments deemed necessary.

Qualifications:  

• Knowledge of Housekeeping Operations is required. 
• Minimum one-year customer service experience preferred with ability to provide courteous friendly and efficient service to all guests every time is required.
• Strong written and verbal skills are required. 
• Must present a contemporary professional image in compliance with appearance guidelines, as set in the Team Member Handbook policies and procedures.
• Knowledge of computers and typing skills are essential. 
• Must have a good understanding and working knowledge of chemical and cleaning supplies and techniques/equipment, including SDS, OSHA guidelines would be beneficial. 
• Must be able to converse, understand, read, and write proficiently in English.
• Must be willing to work any day of the week and any shift when required. 
• Must be able to get along well with co-workers and work as a team. 
• Must conduct self in a professional manner at all times.
• Must be able to meet the attendance guidelines of the job and adhere to all departmental and company policies.
• Bilingual is preferred.

Work Environment and ADA Requirements:       

Must be able to perform the physical job duties of line employees in emergency situations.  Must be able to work independently and with co-workers.  Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.  Must be able to speak distinctly and persuasively to others.  Must be able to stoop, bend, push, pull, and carry up to 75 pounds.  Must be able to maneuver in hotel areas, up and down stairs and reach above shoulder level. Must be able to tolerate cleaning chemicals, without developing an allergic reaction. Must be able to work in areas containing second hand smoke.  Must be able to operate equipment, including: vacuum cleaners, floor machines, carpet extractors, computer, copy machine, mop and broom.

SMGHA, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.