First Line Controls Lead - Product

12 month FTC

Hybrid from our Wimbledon Office

Domestic & General is growing fast across 12 countries, protecting the appliances that keep households running and cutting waste by extending product life. Recognised by the Great Places to Work scheme and the Inclusive Employers Standard, we’re building a modern, inclusive business—and we’re looking for a First Line Controls Lead to work on meaningful challenges that directly support good customer outcomes.

About the Role

We're looking for a First Line Controls Lead to strengthen and embed a robust risk and control environment across our Product function.

Reporting to the Head of First Line Controls (Product), you'll help ensure product risks are identified, understood and effectively managed. Working closely with Product, Risk, Compliance and Audit teams, you'll provide assurance, improve controls and support strong governance across the product lifecycle. You'll also play an important role in meeting regulatory obligations, including Consumer Duty, while helping deliver positive customer outcomes.

Key responsibilities:

• Lead the identification, assessment and maintenance of Product risks and controls
• Develop and monitor Key Risk Indicators (KRIs)
• Manage risk events, including root cause analysis and remediation planning
• Conduct control assurance reviews and drive continuous improvement
• Support Risk and Control Self-Assessments (RCSAs)
• Produce clear, insightful reporting for governance forums and senior stakeholders
• Partner with Product, Risk, Compliance and Internal Audit teams to strengthen first-line ownership of risk
• Enhance risk and controls frameworks, processes and tools

About You

You'll bring experience from a risk, controls, governance or assurance role within a regulated environment, alongside a practical and collaborative approach to risk management.

You'll be able to showcase:

• Experience designing, documenting and testing product risk and control frameworks within a financial services or regulated environment.
• Knowledge of risk event management, RCSAs and assurance activities.
• Strong understanding of risk identification, assessment and mitigation.
• The ability to influence stakeholders and build effective working relationships.
• Strong written and verbal communication skills, with the ability to simplify complex information.
• Excellent attention to detail and organisational skills.
• Knowledge of Consumer Duty and broader regulatory requirements would be beneficial

We offer lots of great benefits! Some of which include: 

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Life assurance – employer funded cover of 4x basic salary
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more.  Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends#

 Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record, credit and reference checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.