Why this role matters

Financial hardship can affect every aspect of a person's life. It can create stress, impact wellbeing and leave people feeling overwhelmed and uncertain about the future. At Moneycare, we believe everyone deserves access to support, advocacy and practical guidance when facing financial challenges.

As a Financial Counsellor, you will walk alongside people during some of the most difficult periods of their lives, helping them navigate debt, hardship and financial uncertainty with dignity and hope. Through compassionate support, skilled advocacy and meaningful conversations, you will empower individuals and families to regain control, build resilience and move towards a more secure future. Every day brings the opportunity to create lasting change, helping people feel heard, supported and capable of taking their next steps forward.

About the role

As a Financial Counsellor, you will support people experiencing financial hardship through advocacy, practical solutions and financial counselling, helping them build resilience and regain control of their financial future. We welcome applications from candidates nearing completion of their Diploma of Financial Counselling, newly qualified practitioners working towards accreditation, and experienced accredited Financial Counsellors.

This is a permanent full-time position based in Alice Springs within the Community Engagement – Moneycare team, reporting to the Team Leader. This primarily client-facing role offers hybrid flexibility, including one work from home day per week. Pay is in accordance with a SCHADS Level 3 to Level 5, subject to qualifications, experience and financial counselling accreditation. Part-time hours of 0.8 FTE will also be considered for the right candidate.

How you will make an impact

• Provide financial counselling services to people experiencing financial hardship, vulnerability and crisis
• Develop community member centred case plans that support financial stability and wellbeing
• Advocate with creditors, service providers and external stakeholders on behalf of clients
• Support community members to access services, resources and community supports
• Maintain a holistic, strengths-based and culturally respectful approach to service delivery
• Monitor and review progress against case plans and agreed outcomes
• Maintain accurate records and client data using SAMIS
• Support and mentor Financial Capability Workers where appropriate
• Build collaborative relationships that improve outcomes for community members
• Promote dignity, choice, hope and self-determination in every interaction
• On rare occasions, travel to Alice Springs may be required to support the wider team, with all travel expenses fully reimbursed.

What you will bring

• Diploma of Financial Counselling completed, nearing completion, or currently undertaking studies towards qualification
• Accreditation with a recognised Financial Counselling Association, or working towards accreditation
• Experience working with people experiencing hardship, crisis or vulnerability
• Strong advocacy, negotiation and communication skills
• Ability to build trusted relationships with people from diverse backgrounds
• Experience working with people who may not have English as a first language
• Understanding of local Aboriginal communities and culture
• Ability to manage competing priorities and work effectively in a dynamic environment
• A compassionate, strengths-based and person-centred approach to supporting others
• Valid NT Working with Children's Check (Ochre Card)
• Current NT Driver's Licence

What we offer

• Salary packaging benefits up to $15,900 and Entertainment benefit up to $2,650
• Flexible and hybrid working arrangements
• Employee Assistance Program providing confidential counselling support
• Financial, retail and lifestyle discounts
• Discounted health and fitness programs through Fitness Passport
• Up to 8 weeks of leave per year through our purchase leave scheme
• Generous parental leave (12 weeks)
• Up to 5 days paid leave per year to support a TSA program or activity
• Ongoing professional development, supervision and mentoring
• A supportive and values driven culture where people genuinely care about the work they do
• The opportunity to make a tangible difference in the lives of individuals, families and communities

How to apply

If you are passionate about supporting people to build financial confidence and capability, we would love to hear from you. Please submit your current resume for consideration.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration