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Job Description

Job Summary:

With limited supervision, responsible for providing moderately complex technical support and on-site services to customers. The Field Service/Start-Up Engineer II requires in-depth knowledge and expertise in troubleshooting, repairing, and maintaining complex equipment. The Field Service Engineer Level III will be expected to mentor and guide junior team members in resolving technical issues.

Duties Notice

The statements below describe the essential duties of the person or persons assigned to this job. They are not intended as an exhaustive list of all job duties and responsibilities.

Essential Duties and Responsibilities:

• Work closely with cross-functional teams to develop and implement troubleshooting strategies and solutions
• Develop and maintain strong customer relationships, ensuring high levels of customer satisfaction
• Collaborate with the Service Manager and other team members to develop and implement process improvements, standard operating procedures, and best practices
• Develop and implement comprehensive risk management strategies, alongside safety and quality enhancement initiatives
• Actively support corporate social responsibility (CSR) projects and initiatives
• Create and maintain accurate and detailed documentation of all service activities, including service reports, repair records, and customer communication
• Assist in the development and delivery of customer training programs and workshops
• Participate in cross-functional teams to assist in the development and testing of new products

Supervisory and/or Leadership Responsibilities: 

None.

Knowledge, Skills and Abilities:

• Knowledge of mechanical, electrical, and electronic systems, including the ability to read and interpret technical drawings, schematics, and blueprints
• Excellent problem-solving skills and the ability to think critically in high-pressure situations
• Exceptional communication and interpersonal skills, with the ability to effectively convey technical concepts to both technical and non-technical individuals
• Proven ability to work independently and collaboratively in a team environment

Minimum Qualifications (Education, Experience, Certification, & Licensure):

• High School Diploma or equivalent
• 3 years of relevant industry experience
• Valid driver's license and clean driving record

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• May be required to stand; reach with hands and arms, stoop and kneel
• May be required to sit for long periods of time
• May be required to lift, carry, push, pull or move up to 50 pounds
• Typically working within an office setting which may be noisy and distracting

Diversity creates an innovative culture. TEL US is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Subsidiary