Why Join Us?

At Stryker, we are committed to improving patient outcomes through innovative medical technologies. We are currently looking for a motivated and customer-focused Field Service Engineer to join our Technical Services team, supporting customers across the Tuscany region of Italy.

This is an excellent opportunity for an engineer who enjoys combining hands-on technical work with customer interaction, thrives in an autonomous field-based role, and is passionate about delivering outstanding service in a fast-paced healthcare environment.

The Role

As a Field Service Engineer, you will be responsible for the installation, maintenance, repair, and technical support of a broad portfolio of Stryker medical technologies, ensuring our customers receive timely and high-quality service.

A key aspect of this position is the ability to independently plan and manage your service schedule across your territory. You will take full ownership of organizing customer visits, balancing preventive maintenance, repairs, installations, and administrative activities while adapting to customer needs and priorities.

Geographical area: Tuscany

Responsibilities

• Repair and inspect Stryker electronic/mechanical products (hospital beds and stretchers, ambulance stretchers, defibrillators).
• Perform annual inspection and calibration according to the MDR, at the customer's site.
• Use software and technology tools to properly document and archive technical reports of performed activities and access technical information.
• Assist the Quality Department/customer with any product recalls, field safety alerts, and field action notices.
• Fulfil service contracts with scheduled maintenance.
• Provide technical training to internal and external personnel.
• Perform installation of Stryker systems at the customer's site.
• Perform software and hardware updates.
• Provide technical support to internal (sales team) and external customers
• Efficient and comprehensive documentation of service activities for internal and external use
• Ensure billing for services provided and contribute to achieving sales goals
• Ensure the traceability of all Stryker products in the field through reporting tools.
• Ensure excellent follow-up on all customer issues.
• Schedule customer visits in collaboration with the sales team or customer service

Working Conditions

• Work will take place in a variety of settings, including the shop floor, hospitals, and various customer sites.
• Field Service Engineers will interact with key customers and stakeholders, including hospital staff, clinical engineering staff and managers, maintenance personnel, procurement, and purchasing personnel.
• Travel will be regular within the defined region, and travel expenses will be covered according to Stryker's standard travel policy.
• Attend regular meetings and team meetings.
• Attend team meetings and give presentations to encourage team development.
• This is a field-based position, with 80% travel. The remainder of the time will be home-based/working remotely.

What We Offer

• Permanent employment contract.
• Competitive salary package.
• Company van for business and personal use.
• Fuel card.
• Corporate credit card for business travel expenses.
• iPhone and laptop.
• Structured onboarding program.
• Ongoing technical training, including opportunities for international training.
• Career development opportunities within a global leader in medical technology.

Required

• Bachelor's degree in electronic/mechanical/biomedical engineering, equivalent study in medical device technology, or at least one of the following: Electrical / Electronics / Telecommunications / Mechanical / Software Technological subjects
• Fluent Italian
• English at B2 level or above, with the ability to participate in international training and communicate confidently with global colleagues.
• Adequate computer skills (Microsoft Office, Outlook).
• Minimum 1-3 years of experience in medical device repair or in the hospital and healthcare industry, combined with good mechanical skills.
• IT experience at an administrative and technical level.
• Ability to build relationships with internal and external customers to foster brand loyalty.
• Service orientation, persistence, and a positive mindset.
• Stress tolerance and confidence in your work.
• Self-discipline and work organization.

Italy Pay Ranges:

• Italy: €35.700 - €59.400 EUR Annual

At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role.  In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package.

If you’d like to learn more about the salary or the benefits associated with this role, your recruiter will be happy to walk you through the details as you progress through the hiring process.