This role is in support of Cencora's patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. 

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.
 

Responsibilities:

• Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

• Delivers routine to moderately complex clinical services activities that support safe, accurate, and compliant care coordination, documentation, and case progression within established guidelines.

• Coordinates with clinical, operational, reimbursement, and logistics partners to resolve standard exceptions and maintain continuity across connected service and care workflows.

• Analyzes patient, provider, and clinical information to determine appropriate next steps, distinguish operational issues from clinical-risk signals, and escalate concerns within defined protocols.

• Resolves common workflow and documentation exceptions by applying approved decision rules, service standards, and clinical process requirements to support timely and reliable outcomes.

• Maintains accurate, complete, and traceable records that support quality controls, regulatory expectations, and effective handoffs across the service line.

• Improves templates, job aids, and routing practices based on recurring patterns to reduce rework, strengthen consistency, and enable low-risk process enhancements within team control.

• Facilitates day-to-day coordination and informal onboarding support through examples, question resolution, and clear communication of approved documentation and workflow expectations.

Education:

• Bachelor's degree in nursing, clinical practice, health sciences, public health, healthcare administration, or a related field, or equivalent experience required.

• Professional license or registration in nursing in the applicable jurisdiction of practice required. Certification in clinical services, care coordination, patient safety, or equivalent preferred. Certification in case management, clinical documentation improvement, healthcare quality, or equivalent preferred.

Work Experience:

• 4+ years of experience in nursing, clinical services, care coordination, patient support, clinical documentation, or a related field required.

Skills & Knowledge:

• Flexibility in order to provide services for pre-scheduled and occasional last minute patient appointment requests

• Effective organizational skills; attention to detail

• Ability to communicate effectively both orally and in writing

• Strong written and verbal communication skills

• Able to work in both a team and independent setting

• Able to travel within a geographical boundary

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

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