Who We Are

Robert Half, one of FORTUNE’s World’s Most Admired Companies and a Fortune 100 Best Companies to Work For is hiring for a Field Compliance Administrator (Contract Talent) to join the Background Verification department.

What You'll Do

• First point of contact and escalation point for any/all background check issues and questions from branches related to PreAdverse/Adverse action process; inform and/or escalate to department Supervisor as required
• Assist with regular background check informal audits to ensure compliance with adjudication procedures, case timelines and pre-adverse and adverse action requirements
• Analyze returned case results for discrepancies or issues. 
• Adjudicate case results on all background checks.
• Mail all custom pre-adverse and adverse action letters and send to candidates whose cases contained derogatory results.
• When derogatory results are returned assist legal with gathering information                          
• Listen carefully to branches in order to work with management team to develop solutions that meet their needs.
• Research, document, track actions in case management software.
• Participate as primary troubleshooter, proactively monitor and resolve system/vendor inquires or issues in a timely and professional manner.
• Ensure that timely and accurate BGC processing meets or exceeds expected business needs and objectives.
• Has develops solid knowledge of current background check laws; and maintain knowledge
• Responsible for accurate data entry of all background checks in PA2 Dashboard and Salesforce
• Develop partnerships with internal corporate departments to meet branches needs.
• Create training on operational, technical and compliance processes related to background checks.     
• Collaborate with other BGC Verification team members or corporate department teams to ensure service levels are being met for optimal user satisfaction, and adherence to best practices and government regulations.                               
• Implement legal compliance measures
• Evaluates applicant background checks designated as “Additional Review Required” This includes but is not limited to:
• Validating candidate’s credentials
• Performing an individualized assessment in compliance with legal guidance to evaluate the candidate’s suitability for hire or promotion
• Conducting research into candidate qualifications/eligibility by contacting applicant and outside entities such as educational institutions, courts, and other third parties for information
• Determining whether the background check should be passed or failed based on established guidelines
• Point of contact for internal business partners and external branches on background check submission status, issues or questions related to regulatory compliance.
• Run, research and distribute reports to user groups as needed. Delayed cases, Monthly/Quarterly TAT reports.

What You'll Need

• AA / BA BS or equivalent job experience
• Background Verification Compliance Knowledge
• Proficient in MS Office suite (outlook, excel and word)
• Decision Making skills, strong written and verbal skills, organization, interpersonal, ability to interact and communicate with business partners of various levels and expertise      

***Bilingual in French-Canadian is a plus

The typical hourly pay rate for this position is shown below and is negotiable depending upon experience and location.

Benefits are available to contract/temporary professionals, including medical, vision, and dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran

As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.

Our recruiters use their expertise and may utilize AI to help with their evaluation of candidates.

Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to [email protected] or call 1.855.744.6947 for assistance.

In your email please include the following:

• The specific accommodation requested to complete the employment application.

• The location(s) (city, state) to which you would like to apply.

For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.