An opportunity has arisen in our North America commercial team for a Field Application Scientist I (FISH). 

You would be responsible for technical support and customer training for our Cytocell™ FISH products as well as supporting the commercial team in a pre- and post-sales capacity.  We seek someone who is a self-motivated, critical thinker capable of adapting quickly to fluid scenarios utilizing their technical expertise with the goal of providing high level customer service.

Your duties will include:

• Deliver training on OGT’s Cytocell™ FISH products including probes, FFPE pretreatment kits, and ancillaries
• Provide technical support for our FISH products
• Work collaboratively with the North American Commercial team in pre and post-sales scenarios for Cytocell™ FISH products
• Work with Commercial, Marketing, R&D, and Quality teams to ensure the highest levels of customer service to accounts
• Understand customer needs and application of Cytocell™ FISH products utilizing continual learning of technologies, products and marketplace
• Provide customer requirements and feedback to facilitate Marketing and R&D teams for development of future products
• Other duties and projects as assigned.

What we’re looking for in you:

Essential

• Bachelor’s degree or higher in Scientific Discipline
• Minimum of 3 years hands-on experience processing FISH (Haematology, FFPE, Bladder and Constitutional) and performing analysis
• Thorough knowledge of Cytogenetic/FISH applications techniques required
• Excellent written and spoken English, along with the ability to communicate clearly and concisely
• Customer service oriented
• Well organized in approach with good time management
• Effectively manage multiple tasks/accounts/priorities simultaneously
• A problem solver
• Able to work collaboratively with customers and colleague’s with excellent attention to detail
• Strong analytical and judgement skills
• Microsoft Office skills
• Remote employee based out of a home office
• Availability for minimum of 50% business travel to visit/support customers and attend appropriate exhibitions (ability to travel to Canada required and occasional travel to UK required).

Desirable

• Minimum of 5 years hands-on experience processing FISH (Haematology, FFPE, Bladder and Constitutional) and performing analysis
• Demonstrated FISH troubleshooting experience
• ASCP(CG) certification
• Understanding and application of ISCN nomenclature  
• Familiarity and experience with FISH automation systems
• Excellent presentation skills (PowerPoint competent)
• Understanding of CAP, CLIA and other NA clinical lab accreditations.

In return you will receive:

• Competitive salary
• Company Bonus scheme
• Car reimbursement
• Pension Plan
• Healthcare Package.