Field Application Engineer I

Status: Exempt (salaried)
Department: Sales

Position Summary

The Field Application Engineer is the primary technical resource for the field sales team and is responsible for actively driving and managing the technology evaluation stage of the sales process. Working in conjunction with the sales and engineering teams as the key technical advisor and product advocate, the Field Application Engineer must be able to identify and provide reliable solutions for all technical issues to assure complete customer satisfaction. The occupant of this role must evaluate customer technical requirements against current cryogenic equipment solutions. If the needs of the customer cannot be met with the approved Cryo solutions, the Field Application Engineer will work with cross-functional teams to find a technical solution meeting customer needs. The ideal candidate for this role must have a firm technical grasp on Plug Power products and technical requirements while also possessing a robust interpersonal skill set enabling effective customer relations and leadership of project teams.

Core Duties and Responsibilities

• Maintain expert level technical knowledge of Plug Power products and solutions; most notably the Cryo equipment and services solutions and field applications.
• Support the Sales team with the following:
• Articulating Cryo technology and product positioning to both business and technical users.
• Assisting the Sales team to provide the Cryo solutions that will maximize the benefits for customers.
• Listening, understanding and conveying customer requirements.
• Interfacing with customer & Plug personnel throughout the selling/delivery process
• Respond to functional and technical elements of RFIs/RFPs.
• Assist in the development of technical solutions to address specific constraints for customer field applications.
• Assist in the design and development of new solutions by gathering field data related to customer needs; work cross-functionally to implement new solutions and new product offerings as the organization evolve
• Perform technical/ product training for salespeople and customers.
• Perform all other duties as assigned

Education and Experience

• BS in Mechanical, Electrical, or Chemical Engineering, or other relevant technical field of study.
• 3+ years of related work history; preferably experience with integrating technical solutions in the field for customer stakeholders.
• Ability to travel as needed to perform the duties of the role; up to 40%.
• Proven ability to successfully develop technical solutions in a variety of environments while considering a multitude of constraints.
• Experience in any of the following spheres of activity is preferred and highly valued:
• Cryogenic storage, transportation and processing industry
• Industrial gas suppliers, processors, & logistics
• Industrial applications using LH2, LNG, LIN, LOX, LAR, LCO2, etc.
• High Pressure Systems (250 Bar and up)
• Gas processing and/or dispensing equipment
• Logistics, transportation, and material handling
• Prior experience in sales is desirable.
• Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook. Experience with Salesforce is desired
• Strong verbal and written communication skills.
• Uncompromising dedication to quality.
• Demonstrated analytical abilities with strong attention to detail.
• Ability to manage complex projects and multi-task effectively.
• Excellent follow-through.
• Must be driven and self-motivated.
• Teamwork oriented and focused.
  
  

Pay Rate:

We offer a fantastic total rewards package at Plug, and a brief summary is below:

✓Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position, we’d ask that you apply.

✓The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.

✓Health, Dental & Vision Insurance eligibility starting from the first day of hire

✓401(k) with 5% company match

✓Bonus eligibility

✓Paid time off including vacation, personal and sick time

✓Paid Holidays

✓Wellness Reimbursement Program

✓Potential to apply for Tuition Reimbursement

✓Fertility and Family Building Benefit

✓Employee Referral program

✓Employee Assistance Program

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.