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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Find your next move at JLL and build a fulfilling career 

At JLL, we value what makes you unique, and we’re committed to give you the opportunity, knowledge and tools to own your success. Explore opportunities to advance your career from within, whether you’re looking to move up, broaden your experience or deepen your expertise. 

Facility Manager
Work Dynamics

What this job involves:
Provide end-to-end facility and contract management for the client while driving continuous improvement. Achieve financial targets, meet Key Performance Indicators (KPIs), and deliver on Service Level Agreements (SLAs) to ensure seamless operations and client satisfaction.

Key Responsibilities

Facilities Operations

·       Oversee all outsourced services, including housekeeping, security, reception, helpdesk, mailroom, pantry, and cafeteria, ensuring high-quality delivery through regular inspections and performance reviews.

·       Develop, implement, and refine building procedures, service standards, and operational checklists to enhance efficiency, reliability, and accuracy.

·       Ensure adequate supply and stock of materials, consumables, and support services for uninterrupted daily operations.

·       Ensure timely resolution of helpdesk requests, employee complaints, and service issues with a focus on user satisfaction and minimal disruption.

·       Monitor waste segregation, pest control, hygiene standards, and safe disposal practices in compliance with health, safety, and environmental regulations.

·       Lead emergency preparedness, including evacuation drills, business continuity planning, and health and safety initiatives.

Vendor and Contract Management

·       Manage service contracts, vendor relationships, and on-site teams, ensuring adherence to SLAs and KPIs.

·       Conduct tendering, vendor evaluations, contract administration, and regular reviews to optimize performance, cost, and service quality.

·       Drive service improvement initiatives, hygiene audits, cafeteria performance reviews, and corrective actions to meet client expectations.

Team Leadership

·       Coach and develop direct reports, foster cross-training and multiskilling, and build a high-performance culture.

·       Establish succession plans, conduct performance appraisals, and support the personal development of team members.

Reporting and Communication

·       Provide concise and timely daily, weekly, and monthly reports on service performance, incidents, audits, and improvement actions.

·       Contribute to client management reports and maintain accurate operational records for better decision-making.

·       Promote open, constructive communication with clients, peers, and team members to ensure alignment and collaboration.

Key Qualifications and Skills

·       Education: Tertiary qualifications in property, building, or facilities management.

·       Experience: Proven expertise in contract administration, tendering, vendor management, and service optimization.

·       Technical Skills: Strong PC proficiency and familiarity with operational systems for daily management.

·       Core Competencies:

o   Deep knowledge of occupational safety and compliance requirements.

o   Strong written and verbal communication skills.

o   Demonstrated success in continuous improvement initiatives and client satisfaction.

·       Leadership: Ability to build trust, inspire teams, and drive results through collaboration and problem-solving.

Performance Expectations

·       Consistently meet or exceed contracted service levels, KPIs, and client satisfaction targets.

·       Identify and implement cost-saving initiatives in collaboration with the client.

·       Act as a role model for leadership, setting high standards for self and team.

·       Proactively seek opportunities to improve operations and deliver best-in-class services.

Sound like you? To apply you need to have:

Mastery in the field

You should have earned  an experience of  more than 5 years in Facility Management. We’ll also expect you to work as a part of a diverse team in both leadership and individual contributor expertise.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Client:

Moody’s, CV Raman

Job Profile:

Facilities Management-P1

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL :

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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