What This Job Entails

The Facility Management Technician II (FMT II) is responsible for supporting the day-to-day operations, maintenance coordination, and operational reliability of critical data center facility infrastructure. This role involves monitoring facility conditions, conducting routine inspections, coordinating planned and unplanned maintenance activities, supporting change management processes, and responding to facility-related incidents.

The FMT II works closely with Data Center Operations – Facility Management (DCO-FM) teams, data center providers, and other operational stakeholders to ensure facility activities are performed safely, efficiently, and in accordance with established procedures, operational standards, and compliance requirements.

Scope

The FMT II provides onsite operational support for data center facility infrastructure, including electrical, mechanical, HVAC, fire protection, and environmental monitoring systems. The role encompasses routine facility inspections, maintenance coordination, risk assessment support, change management, incident response, documentation, and operational reporting.

The FMT II also supports maintenance windows, emergency escalations, and after-hours activities as required, while coordinating with internal teams and external providers to maintain facility availability, operational continuity, and compliance.

Roles and Responsibilities

• Perform routine physical and visual inspections of data center facility infrastructure to identify operational abnormalities, potential risks, and maintenance requirements.
• Monitor facility conditions and support the reliable operation of electrical, mechanical, HVAC, fire suppression, and environmental monitoring systems.
• Coordinate with DCO-FM teams and data center providers for planned and unplanned mechanical and electrical maintenance activities.
• Review and validate Method of Procedures (MOPs), Risk Assessments (RAs), and Standard Operating Procedures (SOPs) to ensure alignment with operational and safety requirements.
• Provide onsite support during scheduled maintenance windows, infrastructure changes, and other facility-related activities.
• Track and consolidate facility maintenance schedules, ensuring activities comply with approved change management processes and designated freeze periods.
• Support facility incident response, including initial assessment, timely escalation, stakeholder coordination, and incident documentation.
• Participate in incident investigations, post-incident reviews, and continuous improvement initiatives.
• Maintain accurate records of facility inspections, maintenance activities, incidents, changes, and operational tasks.
• Prepare regular operational updates and reports covering facility activities, maintenance progress, outstanding issues, and service performance.
• Collaborate with internal operational teams, external service providers, and relevant stakeholders to ensure effective coordination of facility operations.
• Support facility capacity-related activities, including space, power, cooling, and infrastructure changes, as required.
• Participate in agreed after-hours on-call arrangements and emergency escalation procedures.
• Provide remote operational assistance to overseas facility teams when required and appropriately coordinated.
• Perform additional facility-related responsibilities as reasonably assigned to support operational efficiency, safety, and business continuity.

Required Qualifications / Skills

• Minimum 3-5 years of relevant experience in data center facility operations, facility management, or critical infrastructure environments.
• Working knowledge of data center electrical and mechanical infrastructure, including UPS, PDUs, cooling systems, HVAC, fire detection and suppression systems, and environmental monitoring.
• Understanding of facility maintenance processes, routine inspections, and operational procedures.
• Familiarity with Method of Procedures (MOPs), Standard Operating Procedures (SOPs), and Risk Assessments (RAs).
• Basic understanding of incident management, change management, and maintenance coordination processes.
• Ability to identify facility-related abnormalities, assess operational risks, and escalate issues promptly through established procedures.
• Strong troubleshooting, analytical, and problem-solving skills.
• Effective verbal and written communication skills, including the ability to coordinate with technical teams, external providers, and operational stakeholders.
• Ability to maintain accurate operational documentation, maintenance records, and incident reports.
• Understanding of workplace health and safety requirements applicable to data center facility operations.
• Ability to work independently within established procedures while collaborating effectively with cross-functional teams.
• Willingness to participate in scheduled maintenance activities and agreed after-hours on-call support when required.

Preferred Qualifications

• Previous experience supporting large-scale, hyperscale, or mission-critical data center environments.
• Industry-recognized certifications such as Certified Data Centre Professional (CDCP), Certified Data Centre Specialist (CDCS), or relevant Facility Management certifications.
• Familiarity with Building Management Systems (BMS), Electrical Power Monitoring Systems (EPMS), or Data Center Infrastructure Management (DCIM) platforms.
• Understanding of data center capacity management, including space, power, cooling, rack layouts, and infrastructure provisioning.
• Experience coordinating with third-party data center providers and maintenance vendors.
• Exposure to ITIL-based incident, problem, and change management practices.
• Experience supporting planned maintenance activities, emergency response procedures, and post-incident reviews.
• Knowledge of data center operational standards, safety requirements, and compliance practices.
• Experience working in multi-site or geographically distributed data center operations.

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment. 
• Able to safely lift and move a minimum of fifty (50) pounds 
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively 
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.