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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

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Designation: Facility Executive Soft Services

Qualification: Any Degree 

Experience Required: 2+ Years

Shift Timings: Rotational shift

Work Schedule: 6 days per week

Work location: Bangalore

Account Management – Work Dynamics 

What this job involves: 

Prioritizing the facilities’ needs 

Working with both the facilities manager and the assistant facilities manager, you’ll oversee the Facilities day-to-day operations and ensure that all administrative functions, security issues and facility services are covered.  Likewise, you’ll strive for continuous improvement in the process. 

Manage all FM related requirements for the location to the end user satisfaction levels and maintain JLL standards on deliverables. Provide all administrative support to the Facilities Management team at the assigned location. 

To ensure timely and accurate completion of FM reports pertaining to soft services 

Be accessible for escalation of all FM related issues, Oversee the Helpdesk Service request of Customers are attended. Provide management advice to Helpdesk operators for escalated issues, ensure immediate response to Priority Calls. 

Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled, Oversee the Mailroom process and action escalations to the user satisfaction levels. 

Provide management advice to mail room executives for escalated issues, Visitor Management, ensure visitors are promptly attended Front office managed well. 

Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep, ensure newspaper and magazines in the reception area as necessary. 

Oversee the Housekeeping Services are on satisfactory levels and as per standards set. 

Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the day 

Inspect the turn out and attendance of the staff. 

Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints. 

Oversee the upkeep of indoor plants and take necessary action if required. 

Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions. 

Communicate to the FM through on all incidents and all-important operational issues which requires his assistance, guidance, and approval. 

Take rounds of the facility regularly to identify issues in Housekeeping and initiate immediate corrective actions 

Prepare weekly shift rosters for HK Services with the help of Facility Manager. Ensure the rosters are briefed well to the team to make them understand the deliverables. 

Co-ordinate all the FM supplies required for the location with the central resource, ensure timely availability of all FM related supplies at the site. 

Adhere to the reporting procedures as per JLL standards and requirements, Follow the Standard process for managing all FM requirements at the location. 

Ensure vendor compliance audit done at the location through JLL audit team and records maintained 

In addition, you’ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans.  You’ll also be on top of health and safety issues that may arise, and actively participate in reviewing them. 

Also, part of your mandate is to monitor the Facilities budget. As the person in charge, you’ll make sure that there’s enough Supplies to support operations. You’ll also see to it that vendor invoice processes comply with standards. 

Going above and beyond expectations 

Client satisfaction is second nature to the person in charge.  In this role, you’ll take on difficult issues and seek out opportunities to improve operations. You’ll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements. 

In addition, you’ll carry out routine service audits to ensure that the team maintains its overall performance.  You’ll also oversee creating stock reports, meeting minutes and monthly management reports to the clients. 

Sound like you? To apply you need to have: 

Strong knowledge of property operations 

Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years’ experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. 

Solid background in team management 

Are you an adept leader with a proven track record in managing a team? Are you capable of effectively rolling out improvement plans? Do you possess superior communications and reporting skills? If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard. 

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Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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