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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

To provide comprehensive facility, contract and procurement management with a focus on continuous improvement.  To achieve financial and other KPIs established by the Client and the Regional Operations Manager. Delivery of services in accordance with Management Agreement 

The Facilities Coordinator must be a team player and work with other members of the team to meet all key performance indicators as set out in the management contract.  

Procurement and Vendor Management

·         Assist in the management of all contractors on site ensuring they perform to the required standards

·         Assist in the procurement of vendors and services as required

·         Ensure the Contract Management Database is up to date at all times

Budgets

·       Using a client compatible format in preparation of half-annual operating budget

·       Provide details to monthly operating expense variance reporting –Budget vs. Actual

·       Half annually evaluation & adjustment of budget

Facilities Operations

·       Assist in the implementation a comprehensive energy management program for your site(s)

·       Assist and monitor to ensure all building procedures and performance measures are maintained at all times

·       Assist with the development and monitoring of the Planned Preventative Maintenance programme. Ensure vendor compliance with agreed progresses

·       Ensure Regional Operations procedures are followed to ensure service standards are maintained

·       Seek ways to constantly reduce costs and improve operational standards

·       Ensure consistency of regional policies & procedures with constant updating of OneView as required

·       Implement, comply with and audit all internal management systems, for quality assurance

·       Assist the Management Team with the coordination of Churn and other relocations activities as required

·       Ensure all Critical Environment (CEM) requirements are met. 

·       Ensure all Reactive Maintenance is completed as per the agreed timeframes.

·       Ensure all Financial Management requirements are completed in a timely and accurate manner.

Risk Management

·       Assist in the implementation and management of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental. Report any issues or concerns back to Senior Management

·       Assist in the implementation and monitoring of guidelines and strategies to protect health and safety of staff and others, protect Nokia and Jones Lang LaSalle reputations. Report any issues or concerns back to Senior Management

·       Support the implementation and monitoring of disaster recovery and business continuity plans

·       Follow established escalation procedures and incident reporting procedures  

Savings / Innovation Initiatives:

·       Manage operating budget with pro-activeness to generate operational savings and creating initiatives to improve processes and practices

Customer Service / Client Relationships:

·       Provide superior customer service

·       Ensure feedback from client sessions is recorded and action to the satisfaction of the end user.

·       Pro-actively manage Nokia expectations ensuring that the service levels are maintained.

Reporting:

·       Assist in the monthly finance reporting as required

·       Provide input as required into the Monthly Report to Nokia

·       Active involvement in the monitoring and achieving the required Key Performance Indicators

Training:

·       Actively participate in all planned training activities

Team work:

·       Actively support an environment that supports teamwork, co-operation & performance excellence

·         Refer to the Individual Performance Agreement (IPMP) for Key Performance Measures.

·         Ensure the KPI Targets for the Account are met

·       Interpersonal skills with a strong client focus.

·       Technical comprehension and experience with performance based service contracts and vendor management both soft and technical

·       Knowledge of local occupational safety requirements

·       Ability to work within a budget

·       Demonstrated initiative 

·       Strong written and oral communication skills.

·       Ability to solve problems

Location:

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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