À propos de ce poste Export Customer Solutions Operator chez Rhenus
Rhenus · Sur site · Bradford, United Kingdom
What You Can Expect:
- Sourcing trailers and competitive rates from European Trailer Operators
- Planning routes efficiently and effectively, making provisions for driver restrictions / requirements and taking into account customs clearance stops prior to planned deliveries
- Responding to customer enquiries and providing them swift and accurate updates.
- Quoting the customer accurately, in a timely manner.
- Ensuring that all freight activities are cost-effective and identify cost-saving opportunities without compromising service levels by building relationships with the supplier.
- Ensuring that the shipments comply with relevant customs regulations and work closely with the customs team to issue related documentation.
- Checking T1‘s have been released upon delivery, if not, liaise with broker / partner
- Accurately enter shipment information into the TMS system.
- Accurately invoice shipments into the TMS system.
- Manage the daily operations of inbound, outbound and domestic freight, ensuring shipments are scheduled, tracked and delivered on time.
- Liaise and communicate with other Rhenus offices across the UK and Europe.
- Problem solving on a day-to-day basis.
What You Bring:
- Excellent communication skills both written and verbal.
- Basic mathematical understanding.
- Good problem-solving skills.
- Ability to work under pressure in a fast-paced environment,
- Excellent level of customer service always.
- A professional manner and rapport.
- An enthusiastic, committed, flexible and can-do approach.
- Excellent organisational skills.
- A strong commercial awareness.
- A team player, who will help and motivate others.
- Experience in European Road Transport preferred but not essential.
- Proficient in Microsoft Office
- Has an eye for cost saving and a motivation to make money for the business.
- Being multilingual is preferred but not essential.
- Strong knowledge of shipping documentation, customs procedures, and international trade regulations.
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