Do you enjoy turning complex legal research into clear, accurate information for customers?

Would you like to apply your knowledge of the US court system in a collaborative, part-time research role?
 

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html).

About the Role

As an Expert Witness Research Analyst, you will conduct Testimonial History and Party History research using court records and legal research tools, providing clients with clear and relevant information. You will manage search requests, communicate with customers, and collaborate with the team to meet quality and turnaround objectives.
 

Schedule: This is a part-time role requiring 20 hours per week, Monday through Friday.

Working hours are 8 AM–12 PM ET or 1 PM–5 PM ET.

Part-time training is required during the first three months.

Candidates may be asked to complete a research-based work sample as part of the recruitment process.

Responsibilities

• Conduct research using internal and external resources.
• Manage the life cycle of Expert Witness Search requests.
• Deliver clear, concise, accurate, timely, and thorough communication to customers.
• Apply established standards to the order management process.
• Represent the customer’s needs by reporting feedback and supporting issue resolution.
• Complete Testimonial History and Party History search orders accurately and within turnaround targets.
• Cross-train and provide support across other research queues as business needs change, including JV, ID’ing, ECR, and Request Entry.
• Use AI-enabled tools as part of legal research workflows to improve research efficiency and quality, while applying professional judgment to validate results for accuracy, relevance, and completeness.
  

Requirements

• Have a JD, paralegal certification, or equivalent education or experience that demonstrates substantial legal research capability.
• Working knowledge of the US court system and legal terminology.
• Effective research, critical thinking, and written communication skills, with the ability to produce accurate, detailed work.
• Availability to work 20 hours per week, Monday through Friday, during one of the specified work schedules to support a global organization.
• Ability to provide high-quality customer service and work toward resolving customer issues during the initial interaction whenever possible.
• Be proficient with Windows, Microsoft Office, internet research, and basic PC troubleshooting.
• Demonstrate proficiency using AI-enabled tools for legal research, including selecting appropriate tools and critically evaluating AI-generated results for accuracy, relevance, and completeness.
• Ability to apply business judgment to understand how decisions may affect customer satisfaction, including Net Promoter Score (NPS).
• Experience with Lexis Advance, Lexis +, or similar legal research tools is advantageous, along with the ability and willingness to learn new products, including Party History Search.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Salary Range

$20-$25/hour

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